Book a household bulky item collection
We can collect bulky waste items from your home. This service is for residents and residential landlords and is not available to businesses.
Alternatively, you can take bulky items to Smugglers Way household waste and recycling centre for free, or donate, sell, share or repair items.
Book your collection
Complete our online form to arrange collection of your bulky items. Make sure you read the information on this page if you have not used this service before.
We have a separate service for collecting DIY waste.
Changing your booking
If you want to change or cancel your collection, call us on 020 8871 8558 by 4pm on the working day before your collection.
If your collection is on a Monday, you must call us by 4pm on the Friday before.
We will usually only reschedule a collection once.
Refunds
To be eligible for a refund, you must cancel your collection by 4pm on the working day before your collection.
If your collection is on a Monday, you must cancel by 4pm on the Friday before.
What we can collect
We can collect household waste items that are too big for the bin, and can be safely lifted by two operatives. This includes:
- All types of mattresses
- Free standing electrical goods
- Free standing glass sheets or panes. For example, table tops, mirrors - these must be wrapped to allow for safe transit
- Furniture
- Refuse and garden waste sacks - see how we charge for sacks
- Sofa beds - they must be dismantled into separate pieces. You will just be charged for one item
- White goods, like washing machines, fridges and freezers. We cannot collect commercial, American-style, or side-by-side fridge freezers
What we cannot collect
There are some general rules around what we cannot collect:
- Any items that you do not list on your booking form
- Anything that cannot be safely lifted by two operatives
- Any item that will not fit into the collection vehicle - these items can be broken down into smaller pieces. If you cannot do this, you may want to consider using another service
- Any items our operatives deem a significant risk to health and safety, or harm to the environment
There are some specific items we cannot collect:
- Commercial, American-style, or side-by-side fridge freezers
- Commercial or industrial waste
- Earth, stones and soil
- Household hazardous waste, such as asbestos, chemicals and paint - a separate service is offered by City of London for these types of waste
- Clinical waste
- Motor vehicle parts
- Oil or liquids
- Waste from works of construction, demolition or preparatory works. For example, rubble, plasterboard, fitted kitchen units, fitted bathtubs, fitted carpets and doors. Find out about our DIY waste collection service
- Waste in Hippo or builders bags designed for mechanical lifting
If you have any items that we cannot collect, you can check if they can be taken to Smugglers Way.
You can also visit Recycle Now or our Waste and Recycling A-Z to see if your items can be recycled locally.
Charges
We have standard charges in place for residents and landlords. You will need to make payment when you place your booking.
Resident charges
Our minimum charge covers a single collection of up to four items. There are extra charges for additional items.
- Charge for up to four items: £23.50
- Charge for each additional item: £10.50
Three standard-size refuse sacks are charged as one bulky item. So, for our minimum charge of £23.50 you could have up to 12 sacks collected.
On our booking form, you can choose a combination of items and sacks if needed.
Residential landlord charges
Landlords can book up to eight bulky items.
- Charge for one to four items: £100.50
- Charge for five to eight items: £200.30
How collections work
You can select from several collection dates. All of these dates will fall on your usual household waste and recycling collection day.
Collections from blocks of flats take place on the usual waste and recycling collection days for houses in that street.
Collection times
Your collection will be made between 6.30am and 4.30pm on the day you select. We cannot give you a specific time slot.
You do not need to be at home when your collection is made.
Failed collections or no shows
If you have not put your items out when the collection is attempted, this will result in a failed collection. You will not be eligible for a refund, and you will need to book and pay for another collection.
If collection operatives do not turn up on your collection day by 5pm, call us the following morning on 020 8871 8558. Leave your items where they are, making sure they are not causing an obstruction.
Preparing your collection
You should leave your items for collection where they are clearly visible in your front garden, if you have one.
We cannot collect items from inside your property. If you need help moving items outside, you should make these arrangements before your collection date.
Collection crew will not contact residents, porters or concierges to locate or collect bulky waste.
Leaving items on the highway
If you do not have a front garden or other open and accessible area, you can place your items on the public highway. The items should be next to your property's entrance and not causing an obstruction.
You must only place items on the highway after 6.30pm on the day before your collection.
Access to gated properties
If you live in a property with secured gate access, please follow these instructions:
- Provide access codes for any secured main gates on your booking form
- Give clear instructions and directions to the bin area or location of the items if they are not clearly visible from the gate
- If your secured gate does not use an access code, the gate should be left unlocked, or items should be placed outside the gate for collection
- There must not be a locked second gate or door with a code
- If collection crew cannot access the gates this will result in non-collection and no refund will be made
Collections from blocks of flats
If you live in a block of flats, your items must be placed by the bin shed area or your communal bin collection point.