Accessibility statement
This accessibility statement applies to this website (www.wandsworth.gov.uk).
This website is run by Wandsworth Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We carried out an accessibility review between 11 May 2026 and 25 May 2026. This included targeted testing of key pages, services and templates, alongside a wider automated sweep of the site. The review identified a number of recurring issues, including some that need to be resolved at template or component level.
We know some parts of this website are not fully accessible:
- some pages may have titles that are missing or not descriptive enough
- some maps, videos and embedded content may not work well with screen readers
- some forms and third-party services may have issues with labels, errors or confirmation steps
- some keyboard focus indicators may not be clear enough
- some older documents or videos may not be fully accessible
- some interactive elements may be difficult to use because of size, spacing or contrast
Feedback and contact information
Some services give details of the different formats their information is available in:
Council Tax
The Council Tax Team can provide correspondence or leaflets in large print for people with vision impairment. Telephone 020 8871 8081.
Housing Benefits
The Housing Benefits Team offer services for customers with special needs, including home visits, large print documents and interpreters.
Adult Social Care and Public Health
If you have difficulty in understanding any of the Adult Social Care publications, and you would like them in a different language or format email: accessteam@wandsworth.gov.uk or telephone 020 8891 7971.
Electoral Services
Electoral Services offer information on accessible voting, including how to ask for reasonable adjustments.
Corporate Business Plan
You can request large print or alternative format copies of the Corporate Business Plan.
Other services
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, get in touch by emailing web.accessibility@wandsworth.gov.uk.
We will consider your request and get back to you within 10 days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website.
If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact the Digital team by emailing web.accessibility@wandsworth.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
See contact details for our services and view office locations.
You can visit us at the Customer Centre to speak to someone in person about most services, and to use our computers to access online services or use our telephones to contact Council departments.
Hearing induction loops have been fitted throughout the Customer Centre.
Technical information about this website’s accessibility
Wandsworth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
We have identified the following issues which affect a small number of pages:
Images, maps and embedded content
Some images, maps and embedded content do not provide enough information for users of assistive technologies such as screen readers. This fails WCAG 2.2 success criterion 1.1.1 Non-text Content. We are reviewing these components and making improvements where needed.
Page titles and page information
Some pages have missing or unclear titles, which can make it difficult for users to understand where they are within the website. Some pages also have missing page information that assistive technologies rely on. This fails WCAG 2.2 success criteria 2.4.2 Page Titled and 3.1.1 Language of Page. We are reviewing affected pages and templates and correcting issues where they are found.
Content structure and navigation
Some pages have issues with headings, tables, labels and link descriptions. This can make content more difficult to understand and navigate using assistive technologies. These issues affect WCAG 2.2 success criteria 1.3.1 Info and Relationships, 2.4.4 Link Purpose (In Context) and 2.5.3 Label in Name. We are reviewing affected templates and content and making improvements as part of our ongoing accessibility work.
Videos and embedded media
Some videos and embedded content do not have sufficiently descriptive titles. This can make it more difficult for screen reader users to understand the purpose of the content. This affects WCAG 2.2 success criterion 4.1.2 Name, Role, Value. We are updating affected content and improving our publishing processes.
Headings and labels
Some headings and labels are not as clear or descriptive as they should be. This can make navigating the website more difficult for some users. This affects WCAG 2.2 success criterion 2.4.6 Headings and Labels. We are reviewing and improving these elements across the site.
Colour contrast and visibility
Some content may not provide enough contrast between text, controls and backgrounds. In some cases keyboard focus indicators may not be sufficiently visible. These issues affect WCAG 2.2 success criteria 1.4.3 Contrast (Minimum) and 2.4.7 Focus Visible. We are reviewing affected components and updating their design where required.
Zoom, resizing and responsive layouts
Some third-party content does not fully support text resizing, zooming or reflow. This affects WCAG 2.2 success criteria 1.4.4 Resize Text and 1.4.10 Reflow. We are fixing issues where we control the code and working with suppliers to resolve issues in external systems.
Forms and online services
Some online forms and transactional services may have issues with labels, instructions, error messages, status messages or review and confirmation steps. These issues affect several WCAG 2.2 success criteria. We are working with service owners and suppliers to improve these services.
Interactive elements
Some buttons, links and other interactive elements may be difficult to use because of their size or spacing. This affects WCAG 2.2 success criterion 2.5.8 Target Size (Minimum). We are reviewing affected components and making improvements where necessary.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 unless they are essential to providing our services. For those that are essential to providing services, we plan to either fix or replace them with accessible HTML pages by the end of 2026. All new documents will be checked for accessibility at the point of publication.
Videos
Some of our older videos do not meet accessibility standards because they do not have captions. The accessibility regulations do not require us to fix videos published before 23 September 2020. Any new videos we publish will include captions.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
Following the accessibility audit carried out between 11 May 2026 and 25 May 2026, we have grouped the work into fixes that can be made by content editors, fixes that need template or component changes, and fixes that need to be raised with third-party suppliers. We are prioritising issues that affect keyboard access, page titles and metadata, map and embedded content, visible focus, colour contrast, target size, form labelling and error handling.
Preparation of this accessibility statement
This statement was prepared on 29 November 2019. It was last reviewed on 25 May 2026 following the latest accessibility audit.
We tested a sample of pages and services across the site, including pages that contain essential functionality, common user journeys and different technologies or templates. We also used automated testing to identify recurring issues across the wider website.
The test sample included the homepage, landing pages, content pages, tables, calls to action, forms, embedded content, maps, videos, search pages, public health pages, third-party services and pages with bespoke functionality.
Each page was tested and checked with different browsers.
We used several tools to assist in the audit of our website:
- SiteImprove
- AxeDevTools
- Wave Evaluation
- Chrome Screenreader
- W3C Markup Validation Service
- Adobe Acrobat Accessibility checker
Following the audit, we have already manually fixed a number of content issues. Remaining issues have been recorded for content, development or supplier action depending on where the fix needs to be made.