Accessibility statement

Using this website

This website ( is run by Wandsworth Council. 

We want as many people as possible to be able to use our website. To help achieve this, we:

  • Use clear, concise, easy to understand text, aiming to always explain unfamiliar terms
  • Structure pages and headings consistently
  • Clearly identify key tasks
  • Use descriptive link texts
  • Ensure good colour contrast between text and background
  • Add alternative text to images, where appropriate

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

As a whole this website is very accessible, but some documents are not fully accessible to screen reader software.

What to do if you can’t access parts of this website

Some services give details of the different formats their information is available in:

Council Tax

The Council Tax Team can provide all of its correspondence or leaflets in large print for people with vision impairment. Please telephone 020 8871 8081.

Housing Benefits

The Housing Benefits Team offer many services for customers with special needs, including home visits, large print documents and interpreters.

Adult Social Care and Public Health

If you have difficulty in understanding any of  the Adult Social Care publications, and you would like them in a different language or format please call 020 8891 7971 or email

Electoral Services

Electoral Services offer information on voting for people with disabilities.

Corporate Business Plan

You can request large print or alternative format copies of the Corporate Business Plan.

Other services

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing

We will consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact the Digital Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

See contact details for our services and view office locations.

You can visit us at the Customer Centre to speak to someone in person about most services, and to use our computers to access online services or use our telephones to contact Council departments.

Hearing induction loops have been fitted throughout the Customer Centre.

Technical information about this website’s accessibility

Wandsworth Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

Some of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be marked up so they are accessible to a screen reader.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We will work to ensure key new documents meet accessibility standards.

How we tested this website

To test we use Siteimprove, an automated testing system, to help us monitor and fix usability and accessibility issues as they occur.

The Digital Team also manually review and update the site to maintain any parts that automated testing cannot cover.

What we're doing to improve accessibility

When we update our website we will carefully monitor new content to ensure it meets accessibility standards.

We will work to improve the accessibility of documents published on the website. 

We plan to carry out in depth user testing in the future, including with users of assistive technology.

Date of statement

This statement was published on 26 June 2019. It was last updated on 26 June 2019.