Resident visitor permits
How to apply for Paperless Visitor Permit (PVP)
The new online parking permits portal is now live. All existing account holders have been sent an email to the email address that is registered to their permit account, confirming the account holders username and guidance on how to log in.
If you experience any issues with the system, please see our latest update for further information.
To access your online account, you will need to know your username and password.
If you have forgotten your password you can reset it. If you have forgotten your username please call us on 020 8871 8871 and we will be able to help.
You will need to provide proof of residence to confirm your entitlement to hold an account, unless you already hold a valid resident permit.
Resident permit holders have access to buy paperless visitor permits whilst they hold a valid parking permit and do not need to make an application for paperless visitor permits.
Non resident permit holders cannot buy any paperless visitor permits until proof of residence has been verified and the application for an account is authorised.
Once an account is authorised the option to buy and activate paperless visitor permits as required will be available.
Non-resident permit holders will be required to renew their account every 12 months to confirm continued eligibility.
Apply online at the Customer Centre
You can apply online at the self service area in the Customer Centre. Here we can help you to use the online facilities.
You will need to bring the required documents with you.
How to pay
Permits are purchased by 'topping up' your account. You can pay for a permit online in advance and activate it when required. Any payment made for PVPs is not refundable.
How to use a PVP
To activate a paperless visitor permit you will need to sign into your account and select the Buy/Use Vouchers tab. Paperless visitor permits must be bought in advance of activation.
The registration number of the relevant vehicle must be entered to activate the permit and the applicable date selected.
You may deactivate a paperless visitor permit if it is no longer required. Deactivation of a paperless visitor permit must be actioned by 11.59pm the day before the permit is activated for in order to return the credit to your account.
Each activated permit is only valid for one day in the sub-zone in which you live and is only valid for one vehicle.