Find a housing reference number
Find out where to locate the relevant reference numbers to create your online housing account.
If you cannot find a reference number, you can request it from us.
Current or former tenants
Current or former Wandsworth Council tenants can request the following reference numbers:
Rent account payment reference
Begins 250, 260, 670, 588, 670 or Z.
This is on your tenancy agreement or recent rent statement. This reference can only be used by the tenant(s).
Tenancy reference
This can be found on your tenancy agreement and can only be used by the tenant(s).
Person reference number
If you are a household member of a Wandsworth Council tenant.
After you have obtained your unique person reference number, you can create an account.
Housing register applicants
Your housing application reference can be found on correspondence from housing services.
If you are unsure, contact us:
- Telephone: 020 8871 6161
- Email: housingapplications@wandsworth.gov.uk
After you have obtained your housing application reference, you can create an account.
Leaseholders
Leaseholders registering for the first time must request their unique person reference number before trying to register.
You will be asked to provide information that will allow us to release your person reference number to you.
After you have obtained your unique person reference number, you can create an account.
After you have registered
You cannot view your service charge account or your service charge bill on Housing Online. Housing Online allows you to:
- View your non-residential garage or store accounts
- View any heating and hot water accounts
- Raise communal or estate repairs
- Update your telephone and email contact details