Wandsworth Housing Online

Council tenants

As a council tenant, you can use Housing Online to:

If you are a current or former council tenant, you can create an account.

To create an account, you will need to provide one of these reference numbers:

Rent account payment reference - beginning 250, 260, 270, 588, 670 or Z. You can find it on your tenancy agreement or rent statement
Person reference - use this if you are a household member of a Wandsworth Council tenant

If you cannot find either of these references, you can request a housing reference number.

With Housing Online, leaseholders can:

To register as a leaseholder, you need to request a unique person reference number. We will ask you for some details so we can give you this number.

Once you have your unique person reference number, you can create an account.

You cannot use Housing Online to view your service charge account or service charge bill.

Use Housing Online to submit a housing register application and check the status of an existing application.

If you are already on the housing register, you can create an account.

Your housing application reference can be found on correspondence from housing services.

If you are unsure, contact us:

To submit a housing register application for the first time, register as a new user.

You can submit a housing register application once you have logged in.

Please include any error messages that you see. You can upload screenshots.

We provide support Monday to Friday, 9am to 5pm (excluding bank holidays).

Do not use this form to report repairs or other issues. See housing contact details.

Updated: 16/09/2026