Report an unlicensed property

If you believe a property that requires a licence is operating without one, you should check the register to see if the property is licensed.

If you still suspect that the property is operating without a licence, you can notify us of a suspected unlicensed property.

Apply for a rent repayment order

If you are a tenant of an unlicensed property or have lived in an unlicensed property within the last 12 months, you may be able to apply for a rent repayment order.

This allows you to recover up to 12 months of your rent back from your landlord. Read further details about rent repayment orders on the Shelter website.

We work closely with Justice for Tenants, a not-for-profit tenants' rights organisation with a dedicated team of rent repayment order experts.

Email merton@justicefortenants.org if you would like support with your rent repayment order application. If you wish, Justice for Tenants can carry out the whole process for you.