Contact Rent Collection Service

The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential property such as garages and store sheds. It is also responsible for collecting heating and hot water charges from residents who have either purchased their property from the Council or following the re-assignment of a lease.

A major area of its work is the collection of current rent, the recovery of arrears and the recovery of arrears from former tenants. It provides advice on debt counselling and welfare benefits and staff are also available to visit tenants in their own home, give advice over the telephone or arrange to see tenants, by appointment, in the Town Hall.

The service consists of four teams who deal with the following areas:

  • Arrears Team – responsible for current rent collection and arrears recovery
  • Court Team – responsible for the legal process of debt recovery and eviction
  • Former Tenant Accounts (FTA) Team – responsible for recovering rent arrears and heating and hot water debts from former tenants/leaseholders
  • Financial Inclusion Team – responsible for providing specialised advice, guidance and assistance on how to improve financial situations.


Contact the Rent Collection Service on 020 8871 8987.


  • Option 1 for rent account balance
  • Option 2 to make a payment
  • Option 3 to request a swipe card
  • Option 4 to set up direct debit
  • Option 5 to request a refund

The automated line is available 24 hours a day, 7 days a week.

Please hold the line till the end of the messages to speak to a member of staff. You can speak to an officer Monday to Friday, 9am to 5pm.

You can also email us at 

Automated telephone payment line

Use this to pay your rent/charges using your Bank Debit Card. You need to supply:

  • your debit card number and expiry date
  • your rent account number.

This service is available 24 hours a day, 7 days a week. Call charges may vary.

Housing online

Housing online allows you to view your rent account online, make payments and request repairs.

Visit us

Finance Reception
Town Hall
Wandsworth High Street
London SW18 2PU