Customer Centre feedback

We value your feedback and will use any suggestions, feedback, comments and complaints to help us improve our service.

Comments and suggestions

If you are happy with the service you have received, or you have a suggestion about how we can improve our service, we would like to receive feedback.

You can do this on our make an enquiry or suggestion form.

You can also do this by completing a comment card which is available from a member of the reception team.


If you are in a reception, complaints about the service can be made to a member staff or with one of the Reception Managers.

You can also make a complaint online. Our target to respond to complaints is 10 working days.