Contact Council Tax

Our target is to respond to all written and emailed correspondence within 15 working days, however this may take up to 20 working days during busy periods.

If our response is sent by post it may take longer to receive our reply.

Online service

These are the quickest ways for your enquiry to be processed.

• Tell us you are moving
• Notify us if your tenant has changed
• Apply for a Council Tax discount, refund, exemption and benefits

For all other changes:

• Sign in to your account or register for our online service

Email

Use our online form to get in touch.

Telephone

Telephone 020 8871 8081 to use our automated, self service line 24 hours a day. You can speak to an advisor Monday to Friday, 9am to 5pm, excluding bank holidays.

24 hour Automated Payments Line: 0800 021 7763 (freephone)

Request a call back

If you have a question, complete our call back form and we will call you back within 2 working days.

By post 

Please ensure you quote your account reference number, name and address, and property you are writing about if different to your address.

Write to us at:

Fax

Fax us on 020 8871 8148.

If you are writing or sending something to us by post or fax please ensure you quote your account reference number, name and address, and the property you are writing about if different to your address. 

Making a complaint

The Council Tax Service takes complaints very seriously. If you wish to contact us regarding a complaint you can make a make a complaint online or write to us at the address above. 

Customers with special needs 

We can provide all of our correspondence or leaflets in large print for people with vision impairment. If you require this service please telephone us on 020 8871 8081.