Consumer advice

If you have a problem with any goods or services, the Citizens Advice Bureau are there to help you.

The Advice Guide website from the Citizens Advice Bureau (CAB) provides clear and practical advice to resolve your problems and disagreements about goods or services including:

  • Overcharging
  • Faulty goods
  • Bad workmanship
  • Dishonest traders and scams
  • Under age sales - this includes the sale of alcohol, cigarettes, knives, fireworks, solvents, video recordings and spray paints.

Report a problem

How to report a problem:

Report a scam

Find out from the Advice Guide website on how to spot or report a scam.

Consumer advice

See also:

Business advice

We recognise that most businesses want to comply with the law. We therefore take care to help businesses meet their legal obligations without unnecessary expense.

Visit the Business Companion website from Trading Standards Institute website to find information and advice on trading standards law.

Find reliable and trustworthy traders

Visit the TrustMark website to search for traders that have been approved and meet government standards.

Product recalls

View the Trading Standards Institute's product recall list for faulty products that may affect your safe