Household Support Fund privacy notice

How the Household Support Fund uses and shares your data.

This departmental privacy notice should be read in conjunction with the Council's corporate privacy notice.

Using your data

Reasons for using your data:

  • Service delivery
  • Financial transactions

Why we are allowed to use your data

Legal obligation or public task under various UK laws including but not limited to:

  • Section 31(3) and 31(4) of the Local Government Act 2003
  • The Council Tax (Administration and Enforcement) Regulations 1992
  • Freedom of information Act 2000
  • Environmental Information Regulation 2004
  • Data Protection Act 2018
  • UK General Data Protection Regulation 2016

Where we get our information from

  • Council tax reduction records
  • Council tax records
  • Online web forms
  • Hard copy application forms
  • E-mails
  • Telephone calls
  • Face to face discussions
  • Recording of telephone call if calling our Customer Support Centre

Obtaining and sharing your data with others

We collect your personal data from you, or from others (e.g. council staff in other departments or external organisations or individuals) who inform us of matters relevant to this service area.

We can share your data with:

  • The Post Office to send out your Household Support Payment voucher
  • Other departments within the Council in order to process the payment including shared services

Using your data to make automated decisions

We do not use your data to make automated decisions.

Data sent to countries outside of the EEA

Generally, the Council will not process your personal data outside of the UK or the EEA. In exceptions where we do, we will ensure equivalent data protection controls are in place.

Further information

To see what data is collected and how to exercise your rights to your data, please read our corporate privacy notice.