Annual voter canvass

By law, we must carry out an annual voter canvass to ensure that we have the correct voters registered. We do this by contacting all residential addresses in the borough to obtain updated information about who is living at each address (including any 16 or 17 year olds). This information is then used to invite unregistered residents to register to vote and to remove the names of electors who are no longer living at their registered address.

Properties will be contacted in different phases, so not all addresses will receive something from us at the same time.

If you receive a request for information, please respond straightaway. If we don’t receive a prompt response, we are required to send reminders and employ canvassers to visit your property, which costs the Council money.

How we will contact you

This will depend on what details we have for your household.


If we hold an email address on record, you may receive an email from You can unsubscribe if you no longer wish to be contacted by email. If you have moved from the specified address, request removal from the electoral register.

Text/SMS message

If we hold a mobile phone number on record, you may receive a message from ‘GOVUK'. If you have moved from the specified address, request removal from the electoral register.

Paper canvass form

Our forms (addressed to ‘The Occupiers’) are either sent by post or hand-delivered by our electoral registration canvassers.

Personal visit

If we do not receive a response to a form and information is still required from your household, one of our electoral registration canvassers may visit your address to collect the required information.

If there is no answer when one of our electoral registration canvassers visits your address, they will leave one of our ‘Response Required’ calling cards. Please respond as soon as possible, as the canvasser may have to visit again if a prompt response is not received.

How to respond

This will depend on how you were contacted.

'Response Required' card

Call the phone number printed on the card.

Paper canvass form

Use the security codes to respond:

If you cannot use any of these options, complete and post the canvass form to Electoral Services.

Voter Registration Annual Update email

Use the security codes to respond online at

Your response may not automatically update information on the electoral register. We will contact you if further action is required.

If you give a new name at your address

Where new names are provided, an invitation to register will be sent by post or emailed to those eligible to register to vote. These names will not be included in the electoral register until the individuals have made successful applications to register to vote. There is no need to wait for the individual registration form to be sent. Any new residents who are eligible to vote should register to vote (GOV.UK) as soon as possible.

Frequently asked questions

Find the answers to common questions about the annual voter canvass.