Planning contacts

Much of our service is provided online to help you to self-serve at your convenience. 

You can also contact planning support for free generic householder advice between 9am to 5pm from Monday to Friday on 020 8871 7620. Where necessary we will forward your enquiry to a Planning officer who will respond via email within 10 working days. You will need to provide us with your name, site address including postcode and a contact number.

For a more detailed response you should use the pre-application enquiry form to submit a formal request for pre-application advice and pay the correct fee.

To view a file or planning history (pre-2000) on our microfiche records you need to make an appointment by email giving at least 48 hours notice.

Pre-application planning advice

You can get pre-application planning advice at any stage of a proposed development, from initial ideas to detailed proposals.

Building control

There is no drop-in duty building control service. An appointment can be made to discuss a building control matter with an officer by email. You should provide your name, site address including postcode, and a contact number. 

To view a file on our microfiche records you need to make an appointment by email to giving at least 48 hours notice. 

These Building Control services can be requested by email to

Accessing planning documents online

Planning documents can be downloaded and printed using our Planning Explorer. If you do not have access to a computer at home there are several available in local libraries for members to use. To book a slot to use a library computer, call 020 7223 2334 during library opening hours.

Assistance for disabled people

If you are elderly or have a disability, and have difficulty in visiting us please call 020 8871 7620 and we can arrange to provide a copy of the plans or to visit you at home.

Planning Aid for England

Planning Aid England (PAE) provides free, independent and professional advice on town and country planning issues to community groups and individuals. They believe everyone should have the opportunity to get involved planning their local area, and provide people with the knowledge and tools to do this.