Final phase of electric vehicle charging point transfer to begin this month

We have more than 1,200 electric vehicle charging points across the borough, including 613 lamp post charging points which have been operated by ubitricity under contract with Siemens. The technology of these charge points is open access and designed to be transferable between operators.

Phase one and two involved transferring 387 charge points and the final transfer phase of 226 sites will begin in late November 2025.

char.gy operatives will attend each of the chargers to replace the payment QR code and signage, and ensure all systems are operational. Works are programmed across two weeks but some sites may take longer if issues arise on transfer. We will work with char.gy to resolve any issues as soon as possible.

The charge points themselves will not change, and there will be no changes to the charging process other than payments now being made to char.gy instead of ubitricity via the new QR code provided.

Find out about how to safely scan a QR code and avoid phishing.

The pay-as-you-go price of electricity at each of the charge points will be 39p per kWh (night) and 59p per kWh (day). The previous contract pricing was set several years ago and does not reflect current energy costs.

All live sites can be found on ZapMap. These also include more than 600 chargepoints which will remain under direct contract with ubitricity which are not included in the transfer arrangements.

Support

If you have any issues using a char.gy point, you can find more information on their online Help Centre.

If you have any immediate issues whilst at a charge point, please call their 24/7 support line on 0800 086 9606 and select option 1.

If you have any issues with your account or any general queries, you can email them on support@char.gy or call 0800 086 9606 and select option 2 between 9am and 5.30pm Monday to Friday.