Report missed collection
Early waste collection during heatwave conditions
Due to the hot weather, waste collection will start at 5am this week (23 to 26 June) to avoid crews working in the hottest part of the day.
Please make sure your bins are out by 5am on your usual collection day - put them out the night before if easier. Report missed collections as usual, and we'll aim to collect as soon as possible.
If your rubbish or recycling collection was missed, let us know within two working days.
Before you start
We will only return to collect the rubbish or recycling if it was genuinely missed and not because it was not presented properly for collection.
You should only report a missed collection if:
- Your waste and recycling was placed in the correct location, container or sack by 6.30am on your collection day
- The rest of the street has been collected
- You've checked your collection status on My Property and the crew have attended your street
Leaving your rubbish or recycling out
Please ensure your rubbish, recycling, food waste and small electricals are out by 6.30am on collection day, or no earlier than 6.30pm the night before. Crew can collect up until 4.30pm.
Monitoring collections
We now have technology in our vehicles to monitor collections and maximise efficiency. We use this for live updates on the progress of crews, and ensure collections have been made.
You will be unable to report a missed collection if:
- The crew have not yet visited your property
- There was a problem with your collection
What happens next
Once reported we will return to your property and collect the missed items within two working days.
If your waste was not presented correctly and on time, make sure it is for your next scheduled collection day and it will be collected then. Alternatively, you can take it to the local household waste and recycling centre.