Tenancy support services

Tenancy Support is offered by the Housing Department to council tenants who are vulnerable or having difficulties maintaining their tenancy.

It's a free service, which gives one-to-one housing related support to vulnerable people. Tenancy Support Officers can offer short-term interventions of up to 2 years to assist tenants to regain their independence and to fully manage their homes.

Tenancy Support Officers can provide support and advice on:

  • Rent arrears
  • Benefits
  • Domestic budgeting
  • Debt counselling
  • Repair issues
  • Neighbour disputes
  • Antisocial behaviour

They can also work with other agencies to ensure that the tenant is receiving appropriate specialist support and care.

Those under 18 are offered Tenancy Support automatically upon sign-up.

The service will:

  • Assess your application for tenancy support within 21 calendar days and advise you of the outcome as soon as possible
  • If we are unable to assist but your support needs are urgent, we can refer you to other appropriate agencies
  • Offer help and advice to all new tenants who are 20 years or under with claiming benefits, managing your personal finances and contacting other agencies to ensure you are receiving the right kind of specialist care and support to maintain your tenancy 
  • For those under the age of 25 awaiting an offer of housing, we will carry out a basic financial assessment in relation to heating and hot water charges to ensure any offer made is appropriate
  • Undertake to consult with tenants in receipt of support by ad-hoc surveys and regular community based events


Any vulnerable Wandsworth Council tenant who is experiencing problems managing their tenancy may be eligible for the service. For example, Tenancy Support may be able to help with tenancy issues if a tenant:

  • Has a physical disability or sensory impairment
  • Has a learning difficulty
  • Has a mental health issue
  • Has a drug or alcohol dependency
  • Is a young person who is vulnerable or is a care leaver
  • Is at risk of, or suffering, domestic violence
  • Is living with HIV, Aids or other chronic medical condition
  • Is an older person with support needs
  • Is an ex-offender or at risk of offending
  • Is a family with complex, housing related needs
  • Is a young person aged 20 years and under who is starting their first tenancy

How to apply for the service

Tenants can make a self-referral by contacting the Tenancy Support Team or they can be referred by a professional agency such as Social Services or NHS Trust.

Opening hours: Monday to Friday 9am to 5pm

Telephone: 020 8871 6617 

Email: HousingTenancySupport@wandsworth.gov.uk

Tenancy Support Service
2 West Drive
Tooting Bec
SW16 1RP