Apply for a housing transfer

We are unable to provide a housing transfer to everyone, and even those that are awarded a high priority may have to wait several years before a suitable property becomes available. Therefore if you haven’t already done so please check the qualifying and priority criteria for transfer and waiting times for further information.

An assessment can only begin once you have completed the housing application form. Please do not contact us until you have completed this form in full.

Who should not use this form

If you are aged under 18 and homeless you should not complete this form. You should contact Children Services on 020 8871 7899 who will conduct an assessment.

If you are at immediate risk of domestic abuse or violence and have nowhere safe to stay tonight you should not complete this form. You should attend:

Housing Reception Centre 
90 Putney Bridge Road 
SW18 1HR

The office is open between 9am and 4.30pm (Monday to Friday) and we will get you to complete the form in the safety of our offices and provide you with a same day appointment. Outside of these hours you should contact 020 8871 6000.

Stages of the housing form

There are two stages to complete before we can begin an assessment.

Stage 1: Housing Options Form

Based on the information you provide on this form you will be given a list of housing options to consider before continuing with your application. Make a note of your reference number as you will need this if you wish to complete the second stage of this form at a later date. Please note your reference number will expire within 90 days.

Unless you are ineligible for assistance under immigration regulations, you will be invited to complete the second stage of the form.

Stage 2: Housing Application Form

You will be asked additional information to help us begin our assessment.

An assessment can only begin after you have completed both stages of the form.

Start application

What happens next

Once completed you will receive an acknowledgement and your application will be forwarded to one of the team for assessment.

You will be allocated a caseworker. They will also contact you, at the point of application or offer of accommodation, and ask you to provide:

  • Recent, passport-sized photographs of all members of the household
  • Proof of identity (passport, birth certificate, biometric residence card)
  • Any other documents as detailed in the application form or any other documents reasonably required

Failure to provide these documents when requested to do so, will mean that the application or offer cannot go ahead.

Your caseworker will advise you in writing the outcome of your transfer application which may take a number of weeks.