Social housing application process

Your application will be assessed under our Housing Allocation Scheme based on the information you have provided on your form and through our enquiries. 

Information you must provide

Once a housing application is submitted you have ten days to provide the following eligibility documentation:

  • Identification for all applicants and household members over the age of 18:
    • Passport,
    • Birth certificate, or
    • Driving licence
  • Evidence of immigration status:
    • Passport, or
    • Birth certificate
  • Non-UK nationals:
    • Residence permit,
    • Home Office letter, or
    • Screenshots of Home Office account confirming status

Your children's details

If there are children on the application, we will need:

  • Full birth certificates for all children - These should include name of parent(s)
  • Proof of child related benefits - Child benefit letter, screenshots of Universal Credit online journal showing child element or child tax credit letter

Applications forms submitted without the necessary documentation by the 10-day deadline will not be assessed and will be cancelled.

Additional documents required

You should also submit the following documents with your application:

  • Evidence of National Insurance number
  • Proof of income and evidence of hours (if 24+ per week) e.g. payslips
  • Proof of savings (if any)
  • Most recent statements from all bank, building society or post office accounts held by the applicant(s)
  • Any medical information and documents you want us to consider as part of the assessment 

It is important that you provide as much supporting documentation as possible to ensure an accurate assessment is completed.

When we have received enough information and supporting evidence to enable us to assess your application, we will write to you with a reference number and our assessment of your application under the scheme. You must keep a note of your reference number.

View our guidance on applying for housing and transfers.

Registration letter

If your application is accepted, we will send you a registration letter which will include: 

  • Number of bedrooms you have been assessed as requiring
  • The waiting list your application has been registered on
  • The number of points your application has been awarded 
  • The priority band your application has been placed in

You do not need to contact us once you have received your registration letter unless you need to advise us of a change in your circumstances. We will contact you when we are in a position to make you an offer.

If you do not qualify to join the waiting list

If your application is assessed as not qualifying you will be advised on your right to a review. The review will consider any information that you provide that supports your view that you should qualify to join the housing waiting list.