Housing service standards

Housing service standards for neighbourhood and community

We will:

  • Respond to Wandsworth Emergency Control (WEC) calls that require the attendance of an officer within 30 minutes
  • Operate the WEC 24 hour emergency service, seven days a week, 365 days a year
  • Answer 99.5% of all WATCH emergency calls within 3 minutes
  • Operate the WATCH emergency alarm service 24 hours a day, every day of the year
  • Carry out health and safety inspections of communal areas on estates every 3 months, picking up on any graffiti, vandalism etc.
  • Remove 98% of all graffiti within target time
  • Provide a dedicated noise nuisance line during and outside of normal working hours
  • Report on the percentage of follow up actions completed in 5 days after a noise complaint has been received
  • Provide a recorded information message for major incidents, for example, where there is large scale electrical failure in an area
  • Take action against those responsible for ASB. In the most serious cases this could result in a tenant (or leaseholder) losing their home
  • Record the number of new ASB cases reported within the year and report on the number of cases successfully closed within the year
  • Keep you informed about what action can be taken to address ASB and its outcome

Next: Resident involvement