Council Tax enforcement agents
If you have failed to pay the balance demanded in full before the Court hearing date on the summons, we obtain a Liability Order at court.
This gives us powers to take various actions to collect the debt. A notice of Liability Order will have been sent to you. As you failed to either pay the amount outstanding in full or contact us to make a payment arrangement, the debt has been passed to an enforcement agent for collection.
What to do
Contact the enforcement agent directly to arrange payment.
If you have already contacted the enforcement agent and they have advised you to contact us then you should get in touch.
Read more about our Council Tax collection guidance.
| Enforcement Company | Contact details | Opening hours | Online payments | Automated telephone payment number |
|---|---|---|---|---|
| Confero |
Phone: 0208 661 4477 |
8am to 5pm (Mon to Fri) 8am to 12noon (Sat) |
Yes | 0844 848 0043 |
| Equita |
Phone: 01604 628 360 |
8am to 8pm (Mon to Fri) 8am to 4.30pm (Sat) 10am to 4pm (Sun) |
Yes | N/A |
| Chandlers |
Phone: 0208 290 0866 |
8am to 8pm (Mon to Fri) 9am to 5pm (Sat) 10am to 1pm (Sun) |
Yes | 0845 527 7958 |
| Newlyns |
Phone: 01604 633 001 |
8am to 9pm (Mon to Fri) 8am to 4pm (Sat) 11am to 4pm (Sun) |
Yes | 01604 625 136 |
| Phoenix |
Phone: 0844 824 3884 |
8am to 6pm (Mon to Fri) 9am to 1pm (Sat) |
Yes | 0844 304 0155 |
| JBW Group |
Phone: 0844 576 3620 |
8am to 8pm (Mon to Fri) 9am to 1pm (Sat) |
Yes | 0844 801 2352 |
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