Help using our web chat

Email address

You will need to provide your name and email address to begin your web chat. This will ensure that you can request a copy of the transcript at the end of your chat. If you do not have an email address please use noreply_webchat@wandsworth.gov.uk. This will allow you to use our web chat without an email address.  This email is only used to enable webchat access and is not a email address that residents can use to send enquiries for response. Please refrain from emailing this directly as you will not receive a response.

Operating hours

Our main operating hours are Monday to Friday, 9am to 5pm (except for bank holidays).