Wandsworth Supervised Contact Service
Our contact service provides safe venues and supervisors to facilitate contact between parents, children, and siblings.
Safeguarding is a top priority and we are committed to ensuring the safety of the children and young people using our service.
You can make an online referral or contact us directly. Once you have made a referral, we will work with you to shape your requirement.
You will need
To make a referral you will need to provide the following information:
- Your personal details
- Your contact requirements (time and date preferences)
- The name/s of the child or children
- A list of identified risks (any factors that may pose a safety risk in a contact session)
- A list of actions or measures that you know of which can help to manage the risk/s. When we speak with you about your referral you may be asked to provide more detail, before sessions are agreed
This form will take approximately 10 to 15 minutes to complete.
What happens next
You will receive a response from one of our team, who will work with you to shape your requirement.
We aim to:
- Provide a safe and welcoming environment for contact sessions to take place in
- Support both children and parents through contact, recognising that it can be a stressful time
- Provide high-quality reports on contact sessions
- Develop a strong relationship with referring agencies by providing an efficient and responsive service
Our services are also available to external local authorities and Wandsworth Social Workers.
For residential community-based parenting assessments and interventions with families of children in need or at risk of harm, go to Falcon Grove Family Centre.
Our Tooting-based Contact Centre is where most contact sessions are held.
The centre is equipped with:
- 10 purpose-designed, modern, fully equipped rooms
- A wide range of toys
- Educational resources
- Communal space
- Two kitchens
- Outdoor play areas
The centre is open from Monday to Sunday at the following times:
- Monday to Friday, 9am to 6pm
- Saturday, 10am to 4pm
- Sunday, 10am to 2pm
Contact sessions may take place at our Contact Centre or in the community.
Contact can take place in:
- The Contact Centre
- The community
- Foster carers' homes
- Family homes (where re-unification has been agreed)
There are a good range of local facilities close to us, including parks and playgrounds, leisure centres, restaurants and cafes, libraries, and cinemas. We will work with you to pick the most appropriate venues.
Sessions can be supervised, unsupervised, or supported.
Our fully supervised contact sessions take place in purpose-designed rooms with one or two contact supervisors. Our Tooting-based Contact Centre is where most contact sessions are held.
Our contact supervisors are well trained and experienced professionals who are committed to providing a safe, supportive, and welcoming environment for contact sessions to take place.
Contact supervisors are central to delivering an effective service, so we ensure that all of our supervisors are well supported and have access to the tools and training they need.
Contact session prices are dependent on the needs of the child and family. We will confirm the charge once a referral has been made. You will pay a one-off referral fee to cover administration costs before the contact sessions start.
Contact sessions are charged by the hour and must be booked for a minimum of two hours.
Discounts may be possible for block bookings.
You can also hire our rooms if you are a referring agency and would like to use your own contact supervisor.
|One-off referral fee for each new family||N/A||£35|
|Supervised contact session||Monday to Friday||£65 per hour|
|Supervised contact session||Weekends||£80 per hour|
|Room-hire only||Monday to Friday||£50 per hour|
|Room-hire only||Weekends and bank holidays||£60 per hour|
|Drop off and pick up||N/A||£50 per hour|
|Supervised contact in the community||N/A||£65 per hour|
You can contact us by email, telephone, or in person.
Telephone: 020 8871 5331
Duty mobile number: 07867 343 103
Wandsworth Supervised Contact Service
2 Smallwood Road
The centre is easily accessible by public transport with Tooting Broadway tube station 0.6 miles away and Earlsfield rail station 1.1 miles away.
There is a bus stop outside of the centre served by the 44, 77, 270 and G1 buses.
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