Contact WIASS

WIASS logo

Make a referral to WIASS

Referrals by children, young people and parents (with parental responsibility)

Children, young people and parents can contact us directly to make a referral.

Making contact through another person, professional or educational institute

Children, young people or parents can get in touch with WIASS by asking another person, service/professional or school/college (ideally the child, young person or parent should be present when contact is made on their behalf) if the child, young person or parent would find this helpful. 

Before getting in touch, permission must be obtained from the child, young person or parent to pass on their name and contact details to WIASS.

All calls/emails and letters received by the WIASS from children, young people and parents are confidential and information is only passed on to other professionals or services with children, young people’s and parent permission.

The only time we may have to pass on information without permission is when an individual is or may be at risk or we have a legal duty to do so.

Advice line

  • Telephone: 020 8871 5237 (school term time only)
  • Monday: 10am to 1pm
  • Wednesday: 1.30pm to 4.30pm
  • Friday: 10am to 1pm

Call back service

We aim to respond to all enquiries by phone or email within two working days.

Address

Wandsworth Information, Advice and Support Service
Children's Services
The Town Hall
Wandsworth High Street
London SW18 2PU

Staff members

Rina Patel, Manager

Noleen Hoff, Information, Advice and Support Officer

Mahalia Smith, Information, Advice and Support Officer

Louisa Jaouadi, Children and Young Peoples' Support Officer

Jennifer Roye, Admin Assistant

Making a complaint

We hope that you have been satisfied with the service you have received, however, if you wish to make a complaint about our service, please contact the service manager on the below email or postal address:

rinapatel@wandsworth.gov.uk

WIASS Manager
Town Hall
Wandsworth High Street
London
SW18 2PU

Privacy

All information given to WIASS is treated confidentially. We will not pass any information about what we discuss to other services unless you give us permission, or an individual (child, young person or adult) is or may be at risk or we have a legal duty to do so. This is explained fully in our confidentiality policy.