Devices keep people connected

Published: Wednesday, February 10, 2021

Wandsworth Council is reminding vulnerable people that they can apply for easy-to-use communication tablets to help them keep in touch with loved ones and carers.   

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Tony uses his Carephone

The council, in partnership with Alcove, provides Carephone devices to vulnerable and clinically vulnerable people in order to tackle loneliness and isolation. The Carephones can be easily used by people who otherwise would be at risk of social isolation to make video calls with family, friends, care workers and other approved service providers.  

So far the devices have proved popular with people who have received them. Comments include:  

  • “It’s been a lifeline; it’s been so useful … I have been able to see my children on video” 
  • “My son lives outside of London and I haven’t seen him for over a year so it’s been amazing” 
  • “I have all my loved ones on there and how it has made such a difference to us” 

The council is inviting people who know a vulnerable friend, relative or neighbour who could benefit from receiving a device to get in touch.  

The devices can be used by people with little or no technological expertise and will enable care workers perform tasks that do not require face-to-face visits, helping to reduce the risk of Covid-19 transmission.  

Cabinet member for health and social care Cllr Clare Salier said: “From the feedback we’ve received it’s clear the Carephones have made a real difference to people’s lives – so I’m delighted we’re now in a position to offer more. They help prevent isolation and give families peace of mind knowing they can check-in on their loved one.” 

To find out more, or to refer someone you know, email