Still time to take housing survey

Published: 29 January 2015

Initial results from the council’s survey of people living in the private rented sector show many tenants do not know what standard of service to expect from their landlord.

Whilst two thirds of tenants were happy with the condition of their property, and 70 per cent satisfied with their landlord, almost nine in ten still think they need greater clarity as to the standard of service to which they are entitled.

Almost all supported The London Rental Standard, introduced in May 2014, which sets out the services that tenants should expect from their landlords. Wandsworth is encouraging all landlords in the borough to sign up to the scheme and currently offers landlords of houses in multiple occupation a discount off their licence fee if they are a member of an accredited landlord scheme. 

The privately rented sector accounts for around a third of the borough’s homes and the council is keen to make sure it is meeting the needs of these tenants. It is inviting them to take its online survey, which runs until midnight on Sunday (Feb 1) and will use the results to help plan future services.

So far around 400 people have taken the survey. Other early findings show that over half are under the age of 35 and around one in five have dependent children.  Eighty eight per cent said they like living in their area, and would like to stay there.

But around half felt their property was not good value for money, and when invited to leave a comment, many complained about poor communication and lack of maintenance.

The council’s housing spokesman Paul Ellis said:

“Thank you to everyone who has taken the survey so far. I would urge everyone who is renting their home from a private landlord to respond, as that will enable us to get the clearest possible picture of the state of the market, and how we can give tenants the support they need.”

Just 16 per cent of people who responded so far said they had heard of the Government’s How to Rent guide which clarifies what tenants should expect of their accommodation and of landlords. Read the guide, and get other useful information for both tenants and landlords at

The personal information gathered from the survey will be treated in the strictest confidence.

Take the survey here