Resident surveys
We use a range of surveys to find out your views on various aspects of our housing service. Bostock Marketing Group Ltd (BMG) are contracted to carry out the surveys on our behalf. Surveys used will fall into two types:
-
General Perception Surveys (Housing Link) – these surveys recruit tenants and leaseholders from different estate and property types to assess levels of customer satisfaction with Wandsworth in key housing service areas such as repairs, cleaning, and value for money etc. It is a short telephone survey (usually 10-15 minutes) conducted three times a year.
-
Ad-hoc surveys – these surveys assess customer satisfaction for residents who have needed to use a particular service such as reporting anti-social behaviour.
Taking part
We will contact you by letter when we are recruiting for participants in our surveys. The letter will explain what the survey is about, how much time it will take and how you can opt out of being contacted if you do not wish to take part.
We share information with BMG for the purposes of carrying out surveys in accordance with our privacy policy.
Survey results
This table summarises the satisfaction of our tenants and leaseholders since 2017.
Measure |
2017/18 |
2018/19 |
2019/20 |
2020/21 |
2021/22 |
Overall tenant satisfaction with Housing Services |
76% |
68% |
65% |
64% |
59% |
Overall leaseholder satisfaction with Housing Services |
60% |
52% |
51% |
54% |
48% |
For a list of the full reports and findings of all our general perception surveys, see the links below.
BMG Housing Link Survey |
Date |
March 2022 |
|
January 2021 |
|
February 2020 |
|
September 2019 |
|
September 2018 |
|
August 2017 |
For older versions of surveys, email housingandregenerationdirectorate@wandsworth.gov.uk.