We use a range of surveys to find out your views on various aspects of our housing service. Bostock Marketing Group Ltd (BMG) are contracted to carry out the surveys on our behalf. Surveys used will fall into two types:
General Perception Surveys (Housing Link) – these surveys recruit tenants and leaseholders from different estate and property types to assess levels of customer satisfaction with Wandsworth in key housing service areas such as repairs, cleaning and value for money etc. It is a short telephone survey (usually 10-15 minutes) conducted three times a year.
Ad-hoc surveys – these surveys assess customer satisfaction for residents who have needed to use a particular service such as reporting anti-social behaviour.
We will contact you by letter when we are recruiting for participants in our surveys. The letter will explain what the survey is about, how much time it will take and how you can opt out of being contacted if you do not wish to take part.
This table summarises the satisfaction of our residents since 2012.
|Satisfaction with overall services provided||76%||77%||65%||69%||69%|
Satisfaction with how the local area is being run
For a list of the full reports and findings of all our general perception surveys, see the links below.
BMG Housing Link Survey
|Leaseholders Survey||August 2017|
|Star Survey Lite||November 2016|
|Repairs Survey||August 2016|
|Anti-Social Behaviour Survey||May 2016|
|New Tenants Survey||November 2015|
|Participation Survey||July 2015|
|STAR Recruitment Status Lite Survey||April 2014|
|Communications Survey (March 2015)||July 2013|
|RMO Customer Satisfaction (new survey)||March 2013|
(in part a repeat of Wave Nine 2011 survey)
|Participation (repeat of Wave Six 2009 survey)||October 2012|
|Estate Services (repeat of Wave Two 2007 survey)||July 2012|
|ASB (repeat of Wave Three 2008 survey)||February 2012|