Request a repair
Emergency repairs
For emergency repairs in normal working hours contact your area housing team.
For emergency out of hours repairs contact the Wandsworth Council
Door entry and lift breakdowns
Door entry and lift repairs are handled by our Support Services section. To report a repair contact:
- Door entry defects: 020 8871 6875
- Lift breakdowns: 020 8871 8999 (24 hours a day)
Or email: housingssmail@wandsworth.gov.uk
Heating and hot water repairs
You should report problems with your heating and hot water to the maintenance contractor.
If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.
- Telephone: 020 8722 3431 or 080 8196 1791
- Email: wandsworth.gas@smithandbyford.com
If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.
- Telephone: 020 3657 0304 or 033 3004 2333 or 080 0023 4069
- Email: wbcrepairs@phjones.com
If you are a Wandsworth Council tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown.
- Telephone: 080 0977 8472 or 020 8786 1244
- Email: repairs@tbrown.com
Pests and infestations
To report pests and infestations, contact your area housing team.
For Wandsworth Council tenants, we will clear:
- Mice
- Rats
- Cockroaches
- Pharaoh ants
- Squirrels
- Pigeons
Leaseholders are responsible for clearing any pests or infestations within their property.
Any communal pests or infestations should be reported to the appropriate area team.
Communal lighting
Lighting issues are checked by our cleaners in the first instance. They will change any light bulbs required, or report subsequent repairs needed to light fittings. Please telephone 0208 871 7445/7446 or 8561 or email the details, such as the location of the light not working, floor level and/or nearest flat and address of the block to housingestateservice@wandsworth.gov.uk.
Communal aerials
To report a problem:
- Telephone: 020 8871 6875
- Email: housingssmail@wandsworth.gov.uk
Request non-urgent repairs
If you are a leaseholder you can only request repairs to communal areas. If you live in a property managed by a Co-op/Resident Management Organisation you will need to contact your managing agent.
If you are a council tenant you are responsible for some repairs within your home, find out what the council is responsible for.
Report and track a repair
In addition to reporting and tracking a repair online, you can also view your rent account and make payments by registering for online housing services.