Coronavirus (Covid-19) information

We know that the coronavirus outbreak is of deep concern to everyone and that this is a difficult time for the residents and communities of Wandsworth that we provide services to. We are working hard to limit disruption to the Council’s housing services as far as possible but residents will appreciate that there are measures that must be taken to minimise the spread of the virus and  that we must make plans to deal with events such as changed working arrangements and possible staff absence.

Housing receptions

Both housing receptions (Putney Bridge Road and the Western area office) are closed to visitors and we are only able to see residents who have a prearranged appointment where emergency face-to-face assistance is required.

Wherever possible, appointments will be conducted over the telephone.

If you are a council tenant or leaseholder and need to speak to your area housing team, please contact your estate manager on the number you already have for them or contact the area team using the details on our contact page.

If you need to speak to someone from the housing advice and allocations service please email housingapplications@richmondandwandsworth.gov.uk. Emails are checked daily and someone will contact you to discuss your query as soon as possible. If you have a housing emergency contact the advice service on 020 8871 6161.

If you are given an emergency appointment at either reception please try to avoid travelling on public transport to attend it. Please be mindful that the Government is encouraging social distancing to stop the spread of the virus which includes avoiding crowded spaces such as trains or buses as far as possible.

Staff are taking necessary precautions to avoid the spread of infection including regular handwashing and keeping a safe distance from people.

If you are due to attend an appointment and you or anyone in your household is showing symptoms of Coronavirus, please contact the council to advise that you will not be attending due to being in self-isolation.

Repairs and Maintenance

All non-essential contact should be avoided meaning that residents should expect only urgent, essential repairs to be carried out at this time. This includes:

  • Serious leak / flooding
  • Loss of power or other service
  • Dangerous window
  • Insecure front entrance door
  • Annual gas servicing
  • Anything else which represents an immediate health or security risk

Visits by contractors and council officers

Visits by housing officers and contractors will only be undertaken if considered to be essential at this time. This includes:

  • Contractors visiting to carry out urgent, essential repairs as detailed above
  • Officers visiting to consider whether a resident requires an urgent move out of their home

If you are due to have a contractor or council officer visit and anyone in your household is showing symptoms of coronavirus, you must contact your area team as soon as possible to inform them.

All council staff will be requesting confirmation before entering anyone’s home that all members of the household are currently symptom-free.

Staff are taking necessary precautions to avoid the spread of infection including regular handwashing and keeping a safe distance from people.

Estate and block cleaning

Block and estate cleaning is continuing with cleaners paying particular attention to common parts of blocks such as door handles, push plates, call panels etc. ensuring that these are cleaned thoroughly regularly.

Wandsworth Emergency Control

The Council continues to operate its 24-hour emergency control which can be contacted on
020 8871 7490.

Social and private renters

The Government has published guidance for landlords and tenants who may be affected by current events. It explains social and private sector tenants’ rights and responsibilities during this period including important information on paying rent and evictions. It explains: 

Measures relating to notices seeking possession as amended by the Coronavirus Act 2020:

  • Court action on possession cases during the coronavirus (COVID-19) outbreak; and 
  • Property access and health and safety obligations in the context of coronavirus (COVID-19) restrictions

These guidance documents are available on GOV.UK.

Concerns about paying your bills

With some people facing reduced incomes or job loss as a result of the outbreak, the Council has confirmed it will be relaxing its normal rules on rent arrears and non-payment of council tax. Allowances will also be made for leaseholders who are struggling to pay their service charge bills. However, people are strongly encouraged to continue paying these bills if they are able to. Not only will this avoid them building up debt problems in the future, but the Council relies on this income to help fund the vital frontline services that Council residents rely on.

You must contact the rent collection service on 020 8871 8987 if you are concerned that you
cannot maintain rent payments as a result of the outbreak.

Help for residents

The Council have set up a Community Hub to coordinate the support being offered by the
Council and Wandsworth’s many voluntary organisations. We have launched a new helpline
for residents, particularly those elderly and/or vulnerable people without support networks,
who need assistance to access medical/care services and food supplies. This is to help
those most in need stay safe and well while they self-isolate at home.

If you or someone you know needs this support, please contact 020 8871 6555 or
covid19support@richmondandwandsworth.gov.uk.

Building safety guidance

Building safety remains a priority for Government and Local Authorities. In response to the current Coronavirus pandemic the Government has published updated building safety guidance which includes advice for the construction industry and revised guidance on ‘waking watches’ fire patrols.

These guidance documents are available on GOV.UK.

More information including what to do if you feel unwell

You can find more information and advice about coronavirus on the NHS website. The page is being updated regularly and is the best place to go for the latest health information.

Other useful sources of information:

Frequently asked questions from: