Resident involvement in housing service standards
We will:
- Support the development of accredited Resident Associations (RA) and seek to increase the number of residents with access to an RA
- Publish and deliver Homelife to all Council properties four times a year and promote the online version
- Provide a variety of ways for you to tell us what you think about our services
- Provide two sheltered housing newsletters each year to keep you informed and hold sheltered RA focus group meetings three times a year
- Provide two newsletters a year for all those who receive the WATCH Lifeline Service
- Carry out repair satisfaction surveys for completed repair orders and use responses to monitor and improve service and performance
- Provide support and funding for recognised Housing Community Champions who work for the benefit of their local community
- Carry out regular mystery shopping exercises using our panel of trained resident Mystery Shoppers to monitor the effectiveness of our services online and over the telephone
- Work closely with residents on estates identified for improvement and regeneration to develop preferred options for the future of their homes and estates