Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

We will update this web page, should any Council services be affected. 

Arts and culture
Care homes, vulnerable and older people
Children's Centres and Youth Centres
Council buildings
Events/Council building hire
Libraries and sports centres
Housing
Parks
Planning
Putney Vale Cemetery and Crematorium
Register Office services
Schools
Services for children with special educational needs
Transport and parking
Waste and recycling services
Bonfires

Arts and culture

The Wandsworth Arts Fringe has been cancelled and the Pump House Gallery is closed. 

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to ensure that relevant steps are being taken to minimise the risks of the virus for both staff and residents.

See this guidance for health professionals and this for non-clinical settings.

Guidance for residential care homes, supported living and home care guidance.

This GOV.UK page is regularly updated by the Government and includes the latest information on shielding vulnerable individuals.

If you are worried about a vulnerable resident, please see our Community Hub.

Children’s Centres and Youth Centres

Our Children’s Centres and Youth Centres are closed. Should you require any support please visit Thrive Online where information on a range of support services is available.

Council buildings

The Customer Centre partially reopened on Monday 6 July for residents who are unable to access services online. Those who need face-to-face support will be able to make an appointment via the Council’s Customer Services Team, enabling them to meet a council officer to discuss:

  • Parking Permits
  • Council Tax
  • Housing Benefits
  • Blue badge assessments

Opening hours are 10am to 4pm. Appointments will be staggered each day.

The Social Services reception and the Marble hall Reception will remain closed for now.

Events/Council venue hire

Following the Government guidance regarding stopping all social gatherings and encouraging social distancing, all public events held on council premises or property will unfortunately be cancelled. More information.

Libraries and sports centres

Sports centres

All Council-run leisure and sports centres will close from Thursday 19 March.

Libraries

Balham, Battersea, Putney, Tooting and Wandsworth Town libraries are now open from 10am to 2.30pm on their normal weekday opening days, and on Saturdays.

You will be able to return items, collect items that have been pre-ordered via the new Library Takeaway system and access a limited number of computers for pre-booked 30-minute sessions.

There will be a quarantine period for books. Books will be returned to special bins and trolleys and left for 72 hours before being sorted and reshelved.

Sanitiser points are being provided to keep staff and library users safe and libraries will be thoroughly and frequently cleaned, including the PCs.

Housing

Housing receptions

Following the Prime Minister’s announcement on 23 June about further easing of lockdown measures, some Council receptions will reopen on a limited appointment-only basis from 6 July 2020 including the housing reception at Putney Bridge Road. The reception for the Western Area office will continue to operate as it has been throughout the pandemic, on an appointment-only basis. 

Although receptions are reopening the majority of matters will continue to be dealt with over the phone and appointments will only be arranged where this is not possible.   

The safety of residents and staff remain our priority and there are precautions in place to ensure visitors and staff are able to follow social distancing guidelines. Please be assured that all Council buildings including reception areas are benefitting from enhanced sanitisation and that staff are maintaining good standards of hygiene and observing social distancing. 

The following arrangements will be in place from Monday 6 July:

  • Council receptions are operating reduced opening hours of 10am to 4pm, Monday to Friday (excluding bank holidays). This is to limit the need for staff and residents to travel during rush hour.
  • Housing receptions will be operating on a strictly appointment-only basis. Anyone attending reception without an appointment will be asked to leave and make an appointment unless it is an emergency, when an appointment later the same day will be offered.
  • Visitors should arrive for appointments at the time given. To minimise the number of people in the reception areas at any time, it is important that people do not arrive early or late to appointments.
  • Appointments should be attended alone unless bringing other family members or friends cannot be avoided.
  • Anyone travelling to their appointment on public transport is required to wear a face covering on their journey. This can be worn for the duration of the visit but this is not a requirement. A perspex screen will provide a barrier between the visitor and the member of staff.
  • Residents should use the hand sanitiser provided in reception upon arrival and before leaving.
  • All visitors should maintain a distance of at least two metres from people not part of their household.

If anyone due to attend an appointment or anyone in their household is showing symptoms of coronavirus, they should contact the Council to advise that they will not be attending due to being in self-isolation.

Contact details for the housing teams.

Repairs and maintenance

All non-essential contact should be avoided meaning that residents should expect only urgent, essential repairs to be carried out at this time.

This includes:

  • Serious leak / flooding
  • Loss of power or other service
  • Dangerous window
  • Insecure front entrance door
  • Annual gas servicing
  • Anything else which represents an immediate health or security risk

Visits by contractors and council officers

Visits by housing officers and contractors will only be undertaken if considered to be essential at this time.

This includes:

  • Contractors visiting to carry out urgent, essential repairs as detailed above
  • Officers visiting to consider whether a resident requires an urgent move out of their home

If you are due to have a contractor or council officer visit and anyone in your household is showing symptoms of coronavirus, you must contact your area team as soon as possible to inform them.

All council staff will be requesting confirmation before entering anyone’s home that all members of the household are currently symptom-free.

Staff are taking necessary precautions to avoid the spread of infection including regular handwashing and keeping a safe distance from people.

Estate and block cleaning

Block and estate cleaning is continuing with cleaners paying particular attention to common parts of blocks such as door handles, push plates, call panels etc. ensuring that these are cleaned thoroughly regularly.

Wandsworth Emergency Control

The Council continues to operate its 24-hour emergency control which can be contacted on
020 8871 7490.

The housing section has more information on social and private tenants’ rights at this time, concerns about paying rent and building safety during the pandemic.

Parks

Parks are safe places and play an important role in keeping people physically and mentally healthy, more so now than ever. There are no current plans to close our parks, but please remember government guidance on social distancing. Should you have any symptoms of COVID-19, please do not use the park.  Any resident that is self-isolating should not be visiting the park.

Playgrounds

More than two dozen children’s playgrounds in Wandsworth reopened on Saturday 4 July, along with some outdoor gyms and ball game areas.

However, in order to minimise the risk of people catching coronavirus and sparking a surge in infections, people will need to follow these simple rules. And they need to be aware that while play equipment is regularly checked to ensure it’s safe to use and not defective – it is not sanitised or disinfected.

The rules are:

  • Do not enter the play areas or use play equipment if you, or any member of your household, has Coronavirus symptoms or are self-isolating
  • Children should not use the play equipment if they are clinically vulnerable
  • Make sure you have hand sanitiser with you before entering play areas and encourage everyone in your family to wash their hands regularly with hand sanitiser, especially before and after using any play equipment
  • Encourage children to avoid touching their faces
  • You must maintain social distancing from others unless they are from the same household - current advice is to maintain at least 1m distance and consider wearing a face mask
  • To help maintain safe social distancing only one adult per group is allowed into the playground. As an adult you are responsible for maintaining social distancing from other users
  • Some play equipment can only be used by one child at a time to allow for safe distancing. Please ensure your family waits at a safe distance if the play equipment is in use or return later
  • No food or drink is to be consumed within the play areas
  • Try to avoid busy times
  • If your family is wearing disposable PPE, please take it home with you or where provided use the bins – do not leave any form of litter behind
  • Wash your hands when you get home

Planning

See details of service changes due to the coronavirus outbreak.

Putney Vale Cemetery and Crematorium

As part of the Government’s response to coronavirus, Wandsworth Council has been asked to provide additional mortuary space at Putney Vale Cemetery and Crematorium.

Under the Coronavirus Act 2020 this site has been designated as a temporary facility and work will begin on Friday April 10 taking several days to complete.

It is one of several sites across London that has been identified as part of the Government’s strategic resilience response to the pandemic.

The London Resilience Forum, which manages emergency preparedness for London, will be responsible for its design, build and operation, alongside ensuring that it meets all public health requirements. The land will be fully reinstated when the situation improves and the temporary unit is no longer needed.

The facility will act as a holding point before a respectful and dignified cremation or burial can take place and will take into account the needs of different faiths.

Register Office services

Further to Government announcements on the easing of lockdown restrictions, some services have now resumed on limited basis. Find out more

Admission to the office is by appointment only. Customers without an appointment will not be admitted and should not travel to the office. Please contact us via email or telephone.

Schools

With support from Wandsworth Council and its London-leading ‘Back to School Plan’, and hard work from headteachers, teaching staff and governors, 53 schools have made the decision that it is safe to open their classrooms to more pupils.

This builds on their hard work to stay open throughout coronavirus for children of key workers and vulnerable children.

Around half (29) will be opening for all pupils within the government guidance while 24 will be admitting pupils in stages, depending on age groups.

Services for children with special education needs

We know that many families are worried about the impact coronavirus will have on their children with special educational needs, disabilities and complex health conditions.

The council is working closely with local schools, residential schools and other education providers to clarify their current situation regarding the closure of schools and residential units. We are also planning for the needs of individual children who may not be in school and/or able to stay in their residential placement.

We are regularly updating our Local Offer website with information about changes to services provided by us and other organisations providing support. Parents and carers are also encouraged to join the Disabled Children’s Register to receive email updates.

Transport and parking

The Council and Transport for London (TfL) are making a number of changes in response to the COVID-19 pandemic.

To support this please avoid all but essential travel. Read the latest information regarding transport and parking.

Parking

From Saturday 4 July, residents with parking permits will no longer be able to park on yellow lines without risking a parking ticket.

Since the lockdown began in March, permit holders have been permitted to use most yellow lines – but this relaxation came to an end on 4 July.

The change will also apply to NHS staff who have been able to park for free, without a permit, in all of the borough’s parking zones and on yellow lines.

From 4 July, they will no longer be able to park on yellow lines but can continue to use parking zone spaces as long as they display their COVID-19 healthcare workers parking permit on the dashboard. Those who do not yet possess this permit can contact the Council via parking@wandsworth.gov.uk with proof of their employment to receive dispensation.

Waste and recycling services

The Waste and Recycling Centres at Smugglers Way and Cringle Street are  open. Please check the Western Riverside Waste Authority website for further details before visiting.

Bulky waste collections and Garden waste collections have now restarted.

Bonfires

We would  also ask you not to have bonfires during this time as this will further impact upon people with breathing problems. 

Find out more about lighting bonfires.