Impact on local services

The safety and wellbeing of residents and our staff is always our priority. We are actively monitoring the coronavirus (COVID-19) situation and are taking steps to keep our communities and staff safe.

This page outlines the current impact on local services following the Government's announcement of further restrictions from Sunday 20 December 2020.

Arts and culture
Care homes, vulnerable and older people
Children's Centres and Youth Centres
Council buildings
Events/Council building hire
Libraries and sports centres
Housing
Parks
Planning
Putney Vale Cemetery and Crematorium
Register Office services
Schools
Services for children with special educational needs
Transport and parking
Waste and recycling services
Bonfires

Arts and culture

The Wandsworth Arts and Culture offer is extremely important to the borough and we are advocating for it to return to normal soon.

However, we are working within a changing landscape of recommended approaches for the safety of our Arts and Culture providers, participants, and audiences.

We are working in line with Government advice, individual partner needs, and advice on how to keep our audiences safe.

Please visit specific Arts and Culture provider websites for more information, for details of our Arts and Culture offer, check out Wandsworth Art.

Care homes, vulnerable and older people

Our health and adult social care services department have been working in partnership with care providers across the borough to keep day centre services open where possible and deliver alternative outreach support where appropriate. Relevant steps are being taken to minimise the risks of the virus for both staff and residents. 

See this guidance for health professionals and this for non-clinical settings.

Guidance for residential care homes, supported living and home care guidance.

This GOV.UK page is regularly updated by the Government and includes the latest information on shielding vulnerable individuals.

If you are worried about a vulnerable resident, please see our Community Hub.

Children’s Centres and Youth Centres

We will have a number of children's centres, youth centres and community hubs open to support the most vulnerable during lockdown. Please visit Thrive Online for more information.

Council buildings

We are still reviewing the Government guidance. However, the Customer Centre is currently open for limited services only. You can book a face-to-face appointment only where enquiries cannot be resolved online or by phone. See how to visit the Customer Centre or call 020 8871 6000.

Please continue to access services online if you can.

The Social Services reception and the Marble Hall Reception will remain closed for now.

Events/Council venue hire

Following the Government guidance regarding stopping all social gatherings and encouraging social distancing, all public events held on Council premises or property will unfortunately be cancelled. 

Libraries and sports centres

Indoor sports centres

As per Tier 4, leisure centres remain closed. This has now been extended to include closure of Tooting Bec Lido with immediate effect. Memberships have been frozen.

Outdoor sports

No organised sports bookings for any age groups are allowed for the period of the national lockdown.

Libraries

Services remain open as per Tier 4. Access to public network computers, click and collect, Heritage Search Room (appointments only) and Home Delivery service. No browsing is permitted.

Wandsworth’s libraries will open at each branch on its normal weekday and Saturday opening days although hours may be limited.

Available services include   

  • Book return at the entrance to the building 
  • Library Takeaway. Items can be reserved online or call the branch and staff will leave your item ready to collect at the entrance to the building 
  • Pre-booked 30 minute computer sessions for access to public services. However staff will not be able to assist.
  • The Home Delivery Library service will continue to deliver books, magazines and other resources to elderly and vulnerable customers 
  • Heritage Search Room at Battersea library will be open by appointment only.

Browsing will not be allowed and the Heritage search room at Battersea Library will be closed to the public. Print newspapers and magazines and seating areas will not be available.  

All room bookings, study spaces, events and programmes such as children’s story time sessions and book clubs remain suspended until further notice. 

Strict hygiene and social distancing rules will be in place, including

  • Limited entry depending on the size of each location. There will be a concierge at the door to manage visitor numbers 
  • Time limits on library visits 
  • Face coverings must be worn at all times 

Housing

Housing receptions at Putney Bridge Road and the Western Area office are operating on an appointment-only basis between 10am and 4pm. The majority of matters will still be dealt with online/over the phone. Appointments will only be made where this is not possible.

Housing repairs will continue although inspection visits will be limited and only occur when necessary. Any visits from council officers or contractors will be subject to additional precautions to ensure the safety of residents and staff.

Offers of rehousing into council stock will still be made, with viewings subject to precautions.

Block and estate cleaning is continuing with cleaners paying particular attention to common parts of blocks such as door handles, push plates, call panels etc. ensuring that these are cleaned thoroughly and regularly.

We will continue to support homeless residents.

Contact details for the Housing teams.

We continue to operate our 24-hour emergency control which can be contacted on 020 8871 7490.

The Housing section has more information on social and private tenants’ rights at this time, concerns about paying rent and building safety during the pandemic.

Parks

All our parks and open spaces, including outdoor gyms, will remain open.

Park cafes will close from midnight on Sunday 20 November but take away services can continue. Toilets will remain open with enhanced hygiene arrangements.

Playgrounds

Outdoor playgrounds remain open. All outdoor gyms, tennis courts, athletics tracks, and multi-use games areas are closed. No organised sports on playing fields/sports pitches are allowed. Fitness is permitted on a one-to-one basis only.

Planning

See details of service changes due to the coronavirus outbreak.

Putney Vale Cemetery and Crematorium

Funerals can be attended by a maximum of 30 people, and it is advised that only close friends and family attend.

Register Office services

Services continue as per Tier 4. Register offices are open for birth registrations and notices of marriage and civil partnership, which require face to face appointments under current legislation. Death registrations can be taken via telephone.

Marriages and civil partnership ceremonies are suspended unless exceptional circumstances apply (deathbed wedding) and are limited to six people.

New marriage and civil partnership ceremony bookings will remain available to book, however couples are advised that ceremonies could be cancelled at very short notice, in response to changing Government restrictions.

Private Citizenship ceremonies are currently being conducted virtually via Microsoft Teams.  

Funerals will continue with up to 30 attendees. 

Admission to the office is by appointment only. Customers without an appointment will not be admitted and should not travel to the office. Please contact us via email or telephone.

Schools

Find out about arrangements for children returning to school in the New Year.

Services for children with special education needs

We know that many families are worried about the impact coronavirus will have on their children with special educational needs, disabilities and complex health conditions.

We are regularly updating our Local Offer website with information about changes to services provided by us and other organisations providing support. Parents and carers are also encouraged to join the Disabled Children’s Register to receive email updates.

Transport and parking

The Council and Transport for London (TfL) are making a number of changes in response to the COVID-19 pandemic including making it compulsory to wear a face mask on all public transport.

Read the latest information regarding transport and parking.

Parking

Parking enforcement will continue except for on selected days over the Christmas period. Please check the Christmas Parking Arrangements page for information.

The Council will provide free parking for NHS and social care workers and teachers through a dispensation process. Find out more.

Waste and recycling services

Household refuse and recycling collections continue as normal.

The Smugglers Way Household Waste and Recycling Centre will remain open from Sunday 20 December 2020. Please check the Western Riverside Waste Authority website for further details before visiting.

Bulky waste collections and garden waste collections will continue.

Bonfires

We would  also ask you not to have bonfires during this time as this will further impact upon people with breathing problems. 

Find out more about lighting bonfires.