Contact a service

Contact Centre

Helpline: 020 8871 6000

The Customer Services Team is available 9am to 5pm, Monday to Friday, (except for Bank Holidays).  Calls outside of these hours will transfer to our Emergency Control Service.

We can resolve your enquiries on the following services. 

Services can also be accessed directly through the helpline numbers listed below:

Council Tax and Housing Benefit

Helpline: 020 8871 8081

• Council Tax
• Housing Benefit

Parking and Streets

Helpline: 020 8871 8871

Web chat is available for parking services from Monday to Friday, 9am to 5pm.

• PCNs and parking fines
• Parking permits
• Supported Travel including Blue Badge and travel passes
• Skips, Highways, Bay Suspensions and Pavement Licensing
• Roads and Transport (including report a street problem)

Waste and recycling

Helpline: 020 8871 8558

• Rubbish and Recycling
• Contact Waste Services

Environmental Health

Helpline: 020 8871 6127

• Noise and Nuisance
• Report a filthy property
• Report an empty property

Registration Services and Voting

Helpline: 020 8871 6120

• Births, Deaths and Ceremonies
• Citizenship
• Voting services

Web chat is available for Voting services from Monday to Friday, 9am to 5pm.

Other Council services

Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.

Adult Services

Helpline: 020 8871 7707

• Contact Adult Social Care  

Housing

Helpline: 020 8871 6161

• Range of Housing services available
• Helpful contact details
• Council tenants - Request a non-urgent repair

Planning and Building Control

Helpline: 020 8871 7620

• Planning
• Building Control

Children’s Services

Helpline: 020 8871 7899

• Family Information Service
• Early Years and Childcare
• School Admissions and Appeals

Fraud

Helpline: 020 8871 8383

• Report fraud within the Council

Feedback

Make an enquiry or suggestion

Make a complaint about any council service

Privacy

For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.