Contact a service
Helpline: 020 8871 6000
The Customer Services Team is available 9am to 5pm, Monday to Friday, (except for Bank Holidays). Calls outside of these hours will transfer to our Emergency Control Service.
We can resolve your enquiries on the following services.
Services can also be accessed directly through the helpline numbers listed below:
Council Tax and Housing Benefit
Helpline: 020 8871 8081
Parking and Streets
Helpline: 020 8871 8871
Web chat is available for parking services from Monday to Friday, 9am to 5pm.
- PCNs and parking fines
- Parking permits
- Supported Travel including Blue Badge and travel passes
- Skips, Highways, Bay Suspensions and Pavement Licensing
- Roads and Transport (including report a street problem)
Waste and recycling
Helpline: 020 8871 8558
Helpline: 020 8871 6127
Registration Services and Voting
Helpline: 020 8871 6120
Web chat is available for Voting services from Monday to Friday, 9am to 5pm.
Other Council services
Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.
Helpline: 020 8871 7707
Helpline: 020 8871 6161
- Range of Housing services available
- Helpful contact details
- Council tenants - Request a non-urgent repair
Planning and Building Control
Helpline: 020 8871 7620
Helpline: 020 8871 7899
Helpline: 020 8871 8383
Make a complaint about any council service
For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.