Contact a service

Contact Centre

Helpline: 020 8871 6000

The Customer Services Team is available 9am to 5pm, Monday to Friday, (except for Bank Holidays).  Calls outside of these hours will transfer to our Emergency Control Service.

We can resolve your enquiries on the following services. 

Services can also be accessed directly through the helpline numbers listed below:

Council Tax and Housing Benefit

Helpline: 020 8871 8081

Parking and Streets

Helpline: 020 8871 8871

Web chat is available for parking services from Monday to Friday, 9am to 5pm.

Waste and recycling

Helpline: 020 8871 8558

Environmental Health

Helpline: 020 8871 6127

Registration Services and Voting

Helpline: 020 8871 6120

Web chat is available for Voting services from Monday to Friday, 9am to 5pm.

Other Council services

Enquiries for the following services are not handled by the Contact Centre. These services can be accessed directly using the helpline numbers listed below.

Adult Services

Helpline: 020 8871 7707


Helpline: 020 8871 6161

Planning and Building Control

Helpline: 020 8871 7620

Children’s Services

Helpline: 020 8871 7899


Helpline: 020 8871 8383


Make an enquiry or suggestion

Make a complaint about any council service


For information on why we collect personal information, how it is used and shared, how long it is kept, how we protect it and the legal basis for collecting it, see our privacy notice.