Praise for service that helps keep people independent

Published: Wednesday 7th March 18

The KITE service, which helps people live independently in their own homes, has been given a ‘good’ rating by independent health and social care regulators.

The KITE team with Cllr Ellis

The Quality Care Commission (CQC) said the service was safe, effective, caring, responsive and well-led and said feedback from users was positive.

The KITE (Keep Independent Through Enablement) scheme gives support from specially-trained enablement workers to people who have been discharged from hospital or whose health has deteriorated.

It provides specialist support and therapy including learning a new skill or re-learning an old one, getting fit or learning how to cook a healthy meal and works with occupational therapists and physiotherapy services when necessary.

The scheme also works closely with the charity Leonard Cheshire Disability and users are able to visit the Randall Close Day Centre to use the gym, socialise and take part in a range of programmes including exercise, cooking and IT.

The CQC inspector said staff treated users with dignity, care and respect.  Initial assessments were thorough and the care plans subsequently drawn up had clear goals that care workers helped users achieve. Feedback from users included comments such as “They treat me as a person and make me feel cared for.”

The inspector noted that the  service is signed up to the Dignity in Care campaign and also supports the NHS Stay Well This Winter campaign, supplying heaters, blankets and hot food when required. It keeps in touch with people who no longer use the service to make sure they are OK during cold snaps.

Some KITE workers have dedicated their lives to caring for vulnerable people.  Kathy Carpenter has been working with people in their own homes for 40 years, and Pat Plant has been working as a home carer for 35 years, and has been at the KITE service since it started. She said care and teamwork were at the core of the service, and praised KITE manager Connie Lally for her skill in leading and inspiring her team.

“I’m proud to be a member of the KITE team because we do a good job. We don’t have clients for very long – usually just two or three weeks - so it’s our job to get them back into their normal routines and do things for themselves.

“It’s a very rewarding job because when they come out of hospital they’re very low and bit by bit we build up their confidence, see what they can do and help them get their life back.”

The council’s health spokesman Cllr Paul Ellis said he was proud of the service and its staff and urged local people who could benefit from the service to find out more.

“This service is a lifeline for all sorts of people who suddenly find themselves struggling to cope at home on their own, whether that’s through illness, injury or just loss of confidence. It can help people regain the independence they think they may have lost forever, and literally transform their lives.

“People like Kathy, Connie and Pat are unsung heroes who care for our vulnerable citizens with skill, compassion and respect, and I’m pleased the CQC has recognised the high standards the KITE service achieves and the important role it plays in our borough.”

To find out  To find out more about the scheme, visit the council website, or email

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