Refunds on water charges for many council tenants

Published: Wednesday 5th April 17

Many tenants and former tenants are to receive credits to their accounts following a court case involving another council and Thames Water.

The case found that rather than being an agent of Thames Water, the other council was actually a ‘water re-seller’ and therefore should have been charged in line with the Water Resale Order 2006.

In light of this case, Wandsworth Council reviewed its own contract and found that it was almost identical to the one challenged in court. It has therefore adjusted water charges in line with the court ruling and in many cases council tenants are now due a refund plus interest.

Current tenants will have already received a letter and statement showing the credit made to their account and refunds are being processed. Due to the volume of requests received refunds may take a little longer than usual to process and the council apologises in advance for any delays.

Former tenants may also be due a refund. Further information will be published on the council website in due course.

For full details visit the council website

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