Social care users discuss dignity

Published: Tuesday 31st January 17

Around 200 people were invited to share their ideas about how dignity can be at the heart of the care given to the borough’s most vulnerable residents.

William J Gallagher at the event

The council has signed up to the Dignity in Care campaign, which aims to put dignity and respect at the heart of UK care services. The Mayor of Wandsworth, Cllr Richard Field, and senior managers in the Adult Social Services department are supporting the campaign and Wandsworth is working with local providers to make Wandsworth an official Dignity Borough.

The conference was opened by the council’s social care spokesman Cllr Jim Maddan. He said: “I would like to thank everyone who shared their insights at Your Day Your Say, which will all feed into how we deliver our services in the future.

“This is a challenging time for social care, but at Wandsworth we are working hard to work closely with health colleagues and local charities, organisations and service providers like Leonard Cheshire. We are determined to provide the best possible care and put the dignity of our vulnerable residents at the heart of everything we do.”

Cllr Maddan speaking at the event

Giving the conference’s keynote speech, William J Gallagher from Leonard Cheshire’s Randall Close Resource Centre in Battersea explained how he is working with the council to ensure the ten ‘Dignity Dos’ are embedded into practice, such as zero tolerance of abuse, support to help people be independent, enabling people to express their needs and wants, and respecting people’s right to privacy.

He said: “Dignity is at the heart of what we do every day, and we never want to forget this. We are delighted Wandsworth has led the way in championing dignity and humanity in the borough. We know this is a vital issue for everyone and it can make a terrific difference to the people we support. Above all we must never forget the humanity of the people in our care.”

There were also talks from the council’s head of social services on the importance of dignity in care, from a care worker about how she provides dignity to her clients and from service users talking about their experiences.

Workshops enabled people to exchange thoughts and ideas, which they then shared  at a feedback session. They were also invited to sign up to be dignity champions.

People were also offered Keep Well in Winter packs from Leonard Cheshire, including blankets, scarves and gloves.

Find out about the Dignity in Care scheme, including Dignity Action Day on February 1, at

To contact the Leonard Cheshire Randall Close Day Centre, call (020) 7223 0350.

For more information about who is eligible for adult social care, and what help is available, visit


Notes to Editors

The 10 Dignity Do’s are

  1. Have a zero tolerance of all forms of abuse
  2. Support people with the same respect you would want for yourself or a member of your family
  3. Treat each person as an individual by offering a personalised service
  4. Enable people to maintain the maximum possible level of    independence, choice and control
  5. Listen and support people to express their needs and wants
  6. Respect people's right to privacy
  7. Ensure people feel able to complain without fear of retribution
  8. Engage with family members and carers as care partners
  9. Assist people to maintain confidence and positive self-esteem
  10. Act to alleviate people's loneliness and isolation

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