Gold standard for cemeteries

Published: Friday 30th March 12

The council’s cemetery and crematorium service has again been awarded Gold status for its high standards.

Putney Vale chapelThe Institute of Cemetery and Crematorium Management (ICCM) sets standards for the burial and crematorium industry. The bereavement service scored well in both.

Wandsworth Council, which runs five cemeteries and a crematorium in Stag Lane Roehampton, has signed up for the ICCM's Charter for the Bereaved.

This seeks to educate people about bereavement and define the rights of bereaved people by setting standards of the service they are entitled to expect, including a meaningful funeral service. It aims to improve the service offered by confronting rather than disguising or ignoring death, and expand the range of choice and options available to the bereaved. 

Local authorities that follow the charter also have to prove that they have set targets for developing and improving the service they offer.

ICCM Assessor Julie Dunk said: "Congratulations for this excellent achievement and for providing what is obviously a first class service."

The council's bereavement services manager Clive Andrews said "I am proud that we have ranked so highly and the staff will continue to help and advise our customers."

Cemetery staff can give advice on buying and looking after a grave, burial and cremation charges, memorial options and cremations.  Cremations are held at Putney Vale and services are provided for religious and non-religious people. The site's garden of remembrance can be used to scatter ashes.

Future plans for Putney Vale Cemetery and Crematorium include having an online Book of Remembrance. Currently the book is displayed in the halls of memory at Putney Vale and the pages are turned daily. The electronic version will allow people to view their entry using a special touch-screen computer at Putney Vale. Eventually people will be able to view their entry in the Book of Remembrance online from home.

Find out more about Putney Vale, and the council's other cemeteries, at www.wandsworth.gov.uk/cemeteries.  

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