Report missed collections or non-delivery of recycling sacks

If your rubbish/recycling collection was missed, or your clear recycling sacks weren’t delivered, let us know within three days. We will then put this right by the end of the next day. Check your collection day before reporting a missed collection.

Report a missed collection or non-delivery of recycling sacks using the online form - select the "Refuse and recycling collection service" option. Add a space when entering your postcode.

You can report a missed collection for:

  • Clear recycling sacks and orange-lidded communal recycling banks
  • Dustbins, communal bins or sack rubbish collections
  • Clinical waste
  • Bulky waste

What happens next

If you presented your waste correctly and on time but it wasn't collected, we will send the contractor back to collect it by 6pm the day after you reported this.

If your waste was not presented correctly and on time, make sure it is for your next scheduled collection day and it will be collected then. Alternatively, you can take it to the local household waste and recycling centre.

View reasons for missed collections.

Before reporting, check

Special collections icon

Report missed collections and sack delivery (Add a space when entering your postcode).