Emergency planning

Emergency Planning Unit

The Emergency Planning Unit ensures that we can respond effectively to any major emergency that might happen in the borough. Working with the emergency services and other partners, we maintain a variety of plans to keep the borough safe.

The team manages a group of officers who are on-call 24 hours a day, 7 days a week, ready to respond to an emergency.

In the event of such an emergency, we will:

  • Send a Local Authority Liaison Officer (LALO) to the scene to help the Emergency Services deal with the incident
  • Open a rest centre if the Emergency Services order an evacuation
  • Provide information and advice to those affected
  • Manage the ‘recovery’ of services after an emergency to help things return to normal

Contact

If there is an emergency that could cause harm to people or property, you should telephone the emergency services on 999 immediately.

The Emergency Planning Unit is available Monday to Friday from 8am to 4pm. Contact us by email on emergencyplanning@wandsworth.gov.uk or telephone 020 8871 6000.

For out of hours enquiries, please telephone our 24 hour Emergency Control on 020 8871 6900.

Our maps highlight a variety of useful information about Wandsworth, including gritting routes, locations of grit bins and flood warning zones.

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Feedback

We always take feedback from the public seriously, and welcome any comments or suggestions that you may have. We are interested in hearing your views on our service, how you think we could improve or requests for any further specific information.

We aim to acknowledge all correspondence within two working days, or within one day for email. We will investigate any complaints and provide a full response within 10 days.

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