Housing safety emergency numbers

For properties managed by the housing department.

Emergency contacts
Service  Contact hours  Telephone 
Joint Control Centre 24 hour 020 8871 8999

Supported Housing Services

  • Sheltered housing
  • WATCH alarm services
  • Telecare alarm services

24 hour

020 8871 7741
Door entry system defects   020 8871 6875
Lift defects   020 8871 8999
Emergency Services (police, fire, ambulance) 24 hour 999
Heating and hot water

If you live in a Wandsworth Council block with a centralised heating and hot water system and pay heating and hot water charges, defects should be reported to the contractor Smith & Byford.

Smith & Byford: 020 8722 3431 or 0808 196 1791 or email wandsworth.gas@smithandbyford.com

If you are a Wandsworth Council  tenant  and have a  heating system with a boiler in your property and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor PH Jones.

PH Jones: 020 3657 0304 or 0333 004 2333 or 0800 0234 069 or wbcrepairs@phjones.com 
If you are a Wandsworth Council  tenant and have a heating system with a boiler in your property and live in Putney, Roehampton or Tooting, heating and hot water defects should be reported to the contractor T. Brown. T Brown: 080 0977 8472 or 020 8786 1244 or email repairs@tbrown.com