Get involved - housing

Resident surveys

We use a range of surveys to find out your views on various aspects of our housing service. Bostock Marketing Group Ltd (BMG) are contracted to carry out the surveys on our behalf. Surveys used will fall into two types:

  • General Perception Surveys (Housing Link) – these surveys recruit tenants and leaseholders from different estate and property types to assess levels of customer satisfaction with Wandsworth in key housing service areas such as repairs, cleaning and value for money etc. It is a short telephone survey (usually 10-15 minutes) conducted three times a year.
  • Ad-hoc surveys  - these surveys assess customer satisfaction for residents who have needed to use a particular service such as reporting anti-social behaviour.

Taking part

We will contact you by letter when we are recruiting for participants in our surveys.  The letter will explain what the survey is about, how much time it will take and how you can opt out of being contacted if you do not wish to take part.

Survey Results

This table summarises the satisfaction of our residents since 2011. 

Measure

2011

2012

2013

2014 2015
Satisfaction with overall services provided

65%

76%

77% 

65% 69%

Satisfaction with how the local area is being run 

 79%

80% 

79% 

76% 84%

For a list of the full reports and findings of all our general perception surveys since 2011 please see the links below.

BMG Housing Link Survey

Date

Recruitment of Panel and Housing Management Survey

May 2011

New Tenant Survey

August 2011

Repairs (repeat of Wave One 2007 survey)

November 2011

ASB (repeat of Wave Three 2008 survey)

February 2012

Estate Services (repeat of Wave Two 2007 survey)

July 2012

Participation (repeat of Wave Six 2009 survey)

October 2012

Housing Management
(in part a repeat of Wave Nine 2011 survey)

February 2013

RMO Customer Satisfaction (new survey)

March 2013

Communications Survey (March 2015)

July 2013

Anti-Social Behaviour Survey

May 2016 

New Tenants Survey

Nov 2015 

STAR Recruitment Status Lite Survey

April 2014

Repairs Survey

Aug 2016

Star Survey Lite

Nov 2016

Participation Survey

July 2015