Contact Rent Collection Service

Contact the Rent Collection Service on 020 8871 8987.


  • Option 1 for rent account balance
  • Option 2 to make a payment
  • Option 3 to request a swipe card
  • Option 4 to set up direct debit
  • Option 5 to request a refund

The automated line is available 24 hours a day, 7 days a week.

Please hold the line till the end of the messages to speak to a member of staff. You can speak to an officer Monday to Friday, 9am to 5pm.

You can also email us at

Automated telephone payment line

Use this to pay your rent/charges using your Bank Debit Card. You need to supply:

  • your debit card number and expiry date
  • your rent account number.

This service is available 24 hours a day, 7 days a week. Call charges may vary.

Housing online

Housing online allows you to view your rent account online, make payments and request repairs.

Visit us

Finance Reception
Town Hall
Wandsworth High Street
London SW18 2PU