Reasons for missed collections

We only collect the rubbish if it was genuinely missed and not for the following reasons:

  • It was not available at the time of collection.
  • It was not properly contained in dustbins, tied bags, communal wheeled bins (depending on received service).
  • It was not placed in an accessible location.
  • It was presented in wheelie bins with two wheels.
  • Extreme weather conditions, such as heavy snow, causing delays because of health and safety risks.

Delayed collections

If the whole street has been missed, for example due to a dustcart breakdown, leave your waste out and we will collect it as soon as we can.