Wandsworth Information, Advice and Support service (WIASS)

Contact us

Advice line

020 8871 5237 (school term time only)

  • Monday: 10am to 1pm
  • Wednesday: 1.30pm to 4.30pm
  • Friday: 10am to 1pm

Call back service

We aim to respond to all enquiries by phone/email within two working days.

Wandsworth Information, Advice and Support Service
Children's Services
The Town Hall
Wandsworth High Street
London SW18 2PU

Make a referral to WIASS

Referrals by children, young people or parents

Children, young people or parents/carers can contact us directly to make a referral or they can ask other people, services/professionals or schools/colleges to make the referral for them.

All calls/emails and letters received by the WIASS from children, young people and parents/carers are confidential and information is only passed on to other professionals or services with children, young people‚Äôs and parent/carer permission.

The only time we may have to pass on information without permission is when an individual is or may be at risk or we have a legal duty to do so.

Making contact through another person, professional or educational institute

Children, young people or parents/carers can get in touch with WIASS by asking another person, service/professional or school/college (ideally the child, young person or parent/carer should be present when contact is made on their behalf) if the child, young person or parent/carer would find this helpful. 

Before getting in touch, permission must be obtained from the child, young person or parent/carer to pass on their name and contact details to WIASS.

Staff members

Rina Patel, Manager

Mel Clarke, Senior Information, Advice and Support Officer

Louisa Jaouadi, Children and Young Peoples' Independent Supporter

Jennifer Roye, Admin Assistant

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