Student welfare

Attendance and Truancy

Children will only make the most of the educational opportunities on offer if they attend school regularly and punctually.

Missing even a couple of lessons per week will have a serious effect on your child's progress and is likely to lead to even more serious attendance problems as your child gets older. It is a parent or carer's responsibility, by law, to ensure a child attends school.

Missing school without knowledge of parents is known as truancy and may be prompted by a variety of reasons. Help is available from the Educational Welfare Office to address problems with attendance and truancy.


All school governing bodies are required to have a complaints procedure. This should be published and made available to you upon request.

Your first point of complaint should be to the headteacher of a school. If the outcome of this is unsatisfactory you should contact the governing body.

Complaints procedure for council-run schools

Contact a Welfare Officer

Telephone: 020 8871 8306

Office hours: Monday to Friday, 9am and 5pm

If the Education Welfare Officer for your child's school is not available when you call, you can talk to another officer. Alternatively, you can make an appointment to speak to a duty officer.