Business permits

Replace your permit

We are currently experiencing technical issues with the online parking portal. We are working to resolve the issues and will provide regular updates.

If you are affected by these issues you should email parkingsystemenquiries@richmondandwandsworth.gov.uk

If due to the inability to notify changes on the system you receive a Penalty Charge Notice (PCN) we will cancel the notice. The PCN must be related to system issues and you must have emailed the above address prior to the PCN being issued.

Change of address and change of vehicle applications: The system is currently not sending automated responses to applicants when you notify us of a change. We we will now acknowledge receipt of your notification by email at around 4.30pm on the day the change is notified. If your change is notified after 4pm you will receive the acknowledgement the following business day.

The email will be sent to you from parkingsystemenquiries@richmondandwandsworth.gov.uk

An administration charge of £20 is made for processing replacement/duplicate permit applications.

As business accounts are managed by one person be aware that  it is only that person who can access the account and make the applications/renewals/replacements etc. Any instruction to access the account online should be clear that it is the nominated account manager that must do this. We do not adjust log ins/send passwords to any person from a company only the nominated account manager.

The application form gives advice on how to cover your vehicle until a duplicate/replacement permit is received.

If your permit has been stolen

If the permit has been stolen and you do not have a crime reference number, you will be asked for further information relating to the whereabouts of the permit/vehicle and checks may need to be carried out. This may delay your application.

If your permit has been lost or damaged

If you change your vehicle

If your permit has expired

If your business moves to an address in a different zone

If your business moves to an address in the same zone