Adult social care complaints, comments and feedback

How your feedback is dealt with

When we receive your comment, we will write to thank you. A manager will let you know within 20 working days how we will put your suggestion into practice, or will explain why we can't.

When we receive a compliment, we will write to thank you and will pass your thanks to all people concerned. We will ensure that your thanks are recorded on their personal record of employment with us.

We will use all the information we receive from you to learn and improve our services.

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