Suggestions, feedback and complaints

We value your feedback and will use any suggestions, feedback, comments and complaints to help us improve our service.

How to make a comment or a suggestion

If you are happy with the service you have received, or you have a suggestion about how we can improve our service, we would like to receive feedback. You can do this on our complaint, comment or a suggestion form.

You can also do this by completing a comment card which is available from a member of the reception team.

How to make a complaint

If you are in a reception, complaints about the service can be made to a member staff or with one of the Reception Managers.

You can also make a complaint, comment or a suggestion online. Our target to respond to complaints is 10 working days.

You can read the guide to our complaints procedure.

Liability claims

If you have incurred any injury, damage or loss that you allege is the result of the council's negligence, you may be able to pursue a liability claim.

You must be able to prove the council are at fault for any claim to be successful.


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