Planning your care and support

If you have eligible needs, we must make sure that support is provided to meet those needs. There are many ways your needs could be met, such as:

  • Using your own strengths or skills
  • By community or voluntary services
  • Equipment or assistive technology
  • Advice and help from a member of staff
  • Help from an unpaid carer, such as family
  • Care and support services

If you have any eligible needs that are not being met in other ways, we will provide a personal budget for the care and support services you need. We will work with you to plan the help that you need and how you want this arranged.

We will write a care and support plan with you that sets out the help you need to meet your eligible needs, how you want to meet your needs and how much it will cost. If you want to, you can write your own care and support plan and family or friends can help you do this.

We will give you a rough estimate of how much it might cost to meet your needs. We will need to agree your care and support plan and make sure that it is safe, will meet your eligible needs and is within the law. We will also make sure that the costs of the services in your plan are realistic and affordable.

Managing your care and support

Once we have agreed which of your eligible needs are to be met by the council, you can choose how to manage your care and support:

  • you manage your care and support, with help from family or friends if you need it, using a direct payment
  • you manage some of your care and support and we manage some, or
  • we manage all of your care and support.

Managing your own care and support can give you more choice over how the help is provided and more flexibility around how and when it is provided. People have told us that they like having this control over their lives.

If you will be paying the full cost of your services and you ask us to arrange your care and support, we charge a one-off administration fee of £125 to cover the cost of providing this service in that year. This one-off charge is not fixed and may increase each year. If you need us to arrange new services for you in a future year, you will pay the fee again for that year.

Reviewing your support plan

As things change, we like to keep in touch to see if the care and help you have is still right for you. The first review after setting up a care and support plan will usually be within 6 to 8 weeks of the plan being agreed. We will talk about what is working, what is not working and what might need to change.

After this, we will continue to review your care and support plan after a year (or sooner if that is what is agreed). Find out more about reviews.

Next steps

Contact us

Adult Social Services
Customer Centre
Town Hall
Wandsworth High Street
SW18 2PU


Telephone: 020 8871 7707 (Monday to Friday, 9am to 5pm)

Emergency out of hours: please contact the switchboard and ask for the emergency social worker: 020 8871 6000