Council tenants: Repairs and maintenance

Request a repair

You can request a non-urgent repair to your home or communal areas using the online housing repair form.

You can also register for online services to report and track a repair, view your rent account and make payments.

If you are a leaseholder you can only request repairs to communal areas. If you live in a property managed by a Co-op/Resident Management Organisation you will need to contact your managing agent.

Emergency repairs

For emergency repairs in normal working hours contact your area housing team.

For emergency out of hours repairs contact Wandsworth Emergency Control (WEC) on 020 8871 7490.

Heating and hot water repairs

You should report problems with your heating and hot water to the maintenance contractor.

If you live in Battersea, Clapham, Wandsworth or Earlsfield, contact Smith & Byford*:

* Or throughout the borough where your domestic heating is supplied by a central communal boiler-house

If you live in Putney, Roehampton or Tooting, contact T Brown:

Door entry and lift repairs

Door entry and lift repairs are handled by our Support Services section. To report a repair contact:

  • Door entry defects: 020 8871 6875
  • Lift defects: 020 8871 7042

Or email:

Communal aerials 

To report a problem: