Service charges for council leaseholders

Paying your service charge

There are various ways to make payments for major works and services charges:

  • Online
  • By phone - 1.4% surcharge for credit cards, no charge for debit cards. Automated line 0845 835 0129 (see call charges)
  • By direct debit/standing order
  • By post

More about paying online.

Pay by instalment

This is discretionary instalment facility service designed to help owner-occupiers spread the cost of their service charges and major works bills over ten monthly payments, interest free.

Leaseholders must live at the address as an owner-occupier to qualify for the scheme. The instalment facility may be withdrawn if you fall into arrears on your payments. 

Ways to pay

 Type  Details  What to do


Make payments 24 hours a day with our quick and easy online service.

Major works and leasehold service charges

By Phone

Automated 24 hours payment line (using a debit or credit card*)

Press Option 4 and quote your fifteen digit reference number.

  • 0845 835 0129
    (see call charges)
  • * A  charge of 1.4% is payable for credit card transactions.
  • No charge for debit card transactions.  

By Direct Debit

Set up regular monthly payments by direct debit.

Our ten monthly instalment payment option is available to owner-occupiers only. 

By Post

Make your cheque or postal order payable to: Wandsworth Council

On the back, clearly write your name, address and council account number.

  • Send to: Wandsworth Council
    Director of Finance
    PO Box 18
    London SW18 2PB

Am I entitled to a reduction?

This council operates a scheme of discretionary reduction for service charges including major works. In certain circumstances, you may be entitled to a reduction in the amount you have to pay but this is usually only awarded on the grounds of exceptional financial hardship.

Following a change in legislation the existing policy is currently being revised and is subject to committee approval. The committee paper is due to go to the Housing and Regeneration Overview and Scrutiny Committee on 17 November 2015.

After this time the website will be updated with details of how the new scheme will operate.

Problems paying you bills

Your lease agreements requires you to pay your services charges (routine and major). If payment is not received within 14 days interest will be charged a 6% above the Barclays Base Rate.

If you are an owner-occupier no interest will be charged if you have made arrangements to pay and do not fall into arrears. 

Contacts and further advice

If you need further advice contact:

  • Discuss an application form which you have received for a reduction - property accounts section 020 8871 7287
  • Debt advice and arrears - income collection service 020 8871 6299

If you would like independent advice about managing your money, debts or universal credit or benefits, contact the Money Advice Service.
Freephone 0300 500 5000. 

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